Assistant Warehouse Supervisor

Sage Solutions Group•Ann Arbor, MI

10d•Onsite

About The Position

The Assistant Warehouse Supervisor supports the daily operations of Shar Music’s warehouse and helps create an organized, efficient, positive environment. Working closely with the Warehouse Supervisor and warehouse leadership, this hands-on leadership role coordinates daily activities, supports employees, monitors workflow, and helps ensure orders are picked, packed, received, and shipped accurately and on time. The successful candidate is expected to direct the team while also working alongside it. The role includes helping guide and train employees, coordinate staffing and workload, maintain inventory accuracy and organized work areas, support safe work practices, resolve fulfillment issues, and identify opportunities to improve warehouse processes. The Assistant Warehouse Supervisor also works across departments to support operational needs and customer commitments.

Requirements

High school diploma or equivalent.
Previous warehouse, distribution, logistics, or fulfillment experience.
Strong written and verbal communication skills.
Excellent organizational, time-management, and prioritization skills.
Ability to establish goals, monitor KPIs, and drive team performance.
Proficiency with Microsoft Office, including Outlook, Teams, and Excel.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical and problem-solving skills.
Ability to coach employees, motivate a team, and maintain clear expectations and accountability.
Ability to work collaboratively across departments and adapt to changing priorities.

Nice To Haves

Previous leadership, lead, trainer, or supervisory experience is strongly preferred.
Experience in a fast-paced warehouse environment.
Experience with NetSuite or another ERP system is strongly preferred.
Music knowledge or experience working with musical instruments.
Interest in music, education, or the arts.

Responsibilities

Assist the Warehouse Supervisor with daily direction and coordination of warehouse employees.
Help assign work, prioritize daily tasks, and adjust staffing according to business needs and workload.
Answer employee questions, provide guidance, and help resolve day-to-day issues.
Support onboarding and training of new employees and reinforce procedures and expectations.
Help promote a positive, accountable, team-oriented warehouse culture.
Provide the Warehouse Supervisor with feedback about employee performance, attendance, training needs, and operational concerns.
Work alongside the team to pick, pack, receive, stock, organize, and ship merchandise.
Help ensure customer orders are processed accurately and efficiently.
Monitor workflow and identify potential bottlenecks or delays.
Assist with incoming shipments, inventory movement, and product storage.
Maintain organized and properly stocked work areas, picking locations, and warehouse supplies.
Assist with cycle counts, inventory accuracy, and discrepancy investigations.
Handle string instruments, accessories, and other merchandise with appropriate care.
Help maintain warehouse equipment, tools, and workspaces in a safe and orderly condition.
Collaborate with Sales, Customer Success, Production, Solutions, and other departments on company-wide operational needs.
Help resolve order and fulfillment issues and communicate when priorities change.
Support special projects, large orders, seasonal volume increases, and other business initiatives.
Help meet customer commitments through accurate and timely warehouse execution.
Maintain a customer-first mindset and recognize the warehouse’s role in the customer experience.
Reinforce warehouse safety procedures and safe work practices.
Identify opportunities to improve workflow, organization, productivity, and efficiency.
Assist the Warehouse Supervisor with process improvements and consistent operating procedures.
Help maintain a clean, organized, and professional warehouse environment.
Communicate operational concerns, safety issues, and improvement opportunities to warehouse leadership.
Perform other duties as assigned.