Assistant Vice President Berwick Market

Service 1st Federal Credit Union•Berwick, PA

4d•Hybrid

About The Position

The Assistant Vice President Branch Market facilitates the growth and development of a branch with total deposits under $100 million while ensuring exceptional member service. The role supervises the Assistant Market Manager and/or Financial Service Specialists and oversees branch member-service operations. It exercises independent judgment in branch operations and staffing and provides a full range of deposit and lending services. Some Service 1st branches use an in-store retail design without a traditional teller counter or window. Team members greet members and conduct transactions at freestanding pods in a casual, conversational setting designed to support high-touch, member-centric service. This position is eligible for a hybrid work-from-home schedule, subject to manager approval and the credit union's Remote Work policy. Pennsylvania residency is required. Remote work requires employee-funded cable or fiber internet with at least 10 Mbps download and 2 Mbps upload speeds and less than 1% packet loss.

Requirements

Three to five years of similar or related experience in a credit union or banking environment.
High school education or GED.
Intermediate mathematical skills, including calculations involving decimals, percentages, and fractions.
Strong leadership, compliance, sales, business development, organizational planning, and communication skills.
Strong skills using technology and digital tools, including personal computers, personal finance software, mobile applications, and virtual meeting and communication platforms.
Ability to communicate with members in person and by telephone and to receive detailed information through oral communication.
Ability to perform repetitive finger movements for typing and handling paper or electronic files and documents.
Close visual acuity to prepare and analyze data and figures, view a computer screen, and read and assess work quality.
Pennsylvania residency.

Nice To Haves

Prior supervisory experience.
Prior consumer lending experience.

Responsibilities

Monitor branch operating results against established objectives and take steps to correct unsatisfactory conditions.
Provide members with deposit-service information and recommend suitable products; manage the branch lending function.
Hire, review, schedule, train, and monitor branch personnel; conduct performance reviews and allocate resources to meet operational needs.
Maintain communications with the main office and management, prepare and submit standard reports, and attend management meetings.
Represent the branch and credit union in relationships with members, sponsor organizations, suppliers, other financial institutions, and similar groups.
Monitor branch activities for compliance with credit union policies and procedures.
Perform other job-related duties as assigned.
Maintain or exceed the branch's budgeted operating and growth plan and monthly goals while supporting the branch's financial stability.
Evaluate branch efficiency and recommend improvements to personnel, facilities, products, pricing, policies, and processes.
Research and execute deposit-growth strategies and promote a sales culture by coaching employees to identify cross-selling opportunities.
Provide lending information; interview applicants; determine collateral needs and payment plans; review, process, and close loan applications; and disburse funds.
Supervise member-service operations, monitor service quality, and adjust workloads. Train, motivate, schedule, coordinate, and evaluate staff, and make recommendations about hiring, promotion, and termination.
Keep management and supervisors informed about branch activities and employee performance; recommend operational improvements and implement approved recommendations.
Develop community business-partner relationships by contacting potential and current Select Employee Groups (SEGs) and coordinating the branch's participation in community activities.
Develop relationships with top depositors, the most profitable members, and other key membership groups identified for the branch.
Help research and develop products and services suited to branch demographics and present recommendations to management.
Monitor the branch cash fund, including disbursement, replenishment, and reconciliation; order weekly vault cash shipments; and verify daily Member Service Representative balances.
Help develop and implement credit union policies and procedures and ensure branch compliance with applicable laws and regulations.
Perform member-service duties as needed, including operating a cash drawer, opening new accounts, and balancing accounts.
Manage, coordinate, and recommend purchases of equipment and supplies.
Oversee day-to-day branch facility maintenance and communicate maintenance needs to the Facilities & Maintenance Specialist.
Provide support for credit union ATM maintenance as needed and assist other departments and branches as needed.
Monitor and implement branch safety and security policies, procedures, and mechanisms.
Travel to relevant meetings, conferences, seminars, and workshops, and participate in training and professional development as directed.
Learn and follow credit union policies, procedures, and guidelines, including those concerning security, the Bank Secrecy Act, identity theft and red flags, cash over/short, check cashing and holds, and confidentiality.
Maintain current knowledge of lending regulations and comply with applicable policies and regulations, including the Bank Secrecy Act, Truth in Lending, Fair Lending, RESPA, HMDA, FCRA, and the SAFE Act.