Assistant Vice President, Outreach Services
About The Position
Breaking Ground is a nonprofit organization providing supportive housing and services for people experiencing homelessness. The Assistant Vice President, Outreach Services oversees an existing portfolio of street homeless outreach contracts and grants in Brooklyn, Manhattan, and Queens. Reporting to the Vice President of Outreach and Drop-in Services, this role supervises leadership staff, potentially including Senior Directors and Program Directors, and collaborates across departments while representing Breaking Ground to external stakeholders. The role provides strategic, operational, and financial oversight of outreach programs, ensuring contract deliverables, service quality, outcomes, fiscal accountability, safety, and regulatory compliance. It also supports leadership development, continuity of operations, crisis and incident management, program launches, stakeholder partnerships, and the ongoing improvement and expansion of services.
Requirements
- Master’s degree in Social Work or a related field.
- Seven years of experience in homeless services, social service delivery, homelessness policy, or program development.
- Seven years of experience in a managerial or supervisory capacity.
- Familiarity with local and state mental hygiene law regarding involuntary removal and treatment.
- Familiarity with DHS, HRA, DOHMH, and other community stakeholders related to street homelessness in New York City.
- Demonstrated ability to interface effectively with government agencies and a broad array of stakeholders.
- Ability to manage multiple significant priorities, including complex, time-sensitive projects.
- Strong leadership and communication skills, with a commitment to problem solving and creative thinking.
- Proficiency with Microsoft Office Suite programs, including Word, Excel, Outlook, and Microsoft Teams.
Nice To Haves
- LMSW or LCSW strongly preferred.
Responsibilities
- Provide strategic and operational oversight of DHS-funded street outreach contracts across multiple boroughs, including contractual deliverables, quality standards, program outcomes, fiscal accountability, safety protocols, and compliance.
- Supervise and coach the Senior Director and three Program Directors, and provide continuity of program oversight during leadership vacancies or absences.
- Attract, develop, coach, and retain high-performing staff; support staff development through training, supervision, and communication in partnership with relevant internal departments.
- Oversee portfolio finances, including new need requests, short- and long-term budget goals, purchasing, invoices, financial monitoring, and recommendations for budget modifications.
- Oversee day-to-day portfolio operations, crisis and incident management, and the launch of new programs and initiatives, collaborating with department leaders and medical and psychiatric providers.
- Maintain effective relationships with grant and contract partners, community stakeholders, outreach teams, government agencies, and organizational colleagues.
- Lead or participate in program development and innovation, policy and procedure development, and the definition and implementation of best practices.
- Collaborate with executive leadership and cross-functional departments to identify opportunities to expand and enhance programs, improve client outcomes, and drive innovation.
- Monitor staffing, contract performance, documentation quality, and key performance indicators while fostering accountability, collaboration, innovation, and continuous improvement.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
