Assistant Vice President of Property Management - Administration

King County Housing Authority•Tukwila, WA

13h•Hybrid

About The Position

The Assistant Vice President of Property Management - Administration (AVP) joins the leadership team in KCHA’s Property Management Department, which is responsible for the authority’s owned and managed federally subsidized housing programs. The AVP assists the Senior Vice President of Property Management with administrative oversight of the department. The role supervises, develops, and guides Regional Managers; establishes and applies consistent operating procedures; and maintains high customer service standards across portfolios. The AVP also works closely with the Assistant Vice President of Property Management - Maintenance to establish standards and expectations for site-based maintenance crews. The position works across Property Management, Resident Services, Maintenance, Human Resources, Compliance, legal counsel, technical support, and the Office of Equity, Diversity, Inclusion and Belonging. Its work includes supporting portfolio budgets and fiscal oversight, strengthening leadership development and succession planning, promoting housing stability and resident success, addressing resident complaints, supporting regulatory compliance, and optimizing administrative systems and shared spaces. After initial onboarding, the role may work remotely up to 60% under KCHA’s flexible work arrangements. Remote arrangements are reviewed regularly based on business and program needs. Occasional reporting to the Central Office in Tukwila and local travel between work sites may be required.

Requirements

Bachelor’s degree and considerable experience in property management, particularly in affordable, subsidized, and/or low-income housing; or an equivalent combination of education and experience providing the knowledge, skills, and abilities needed for the role.
Knowledge of KCHA and related industry and departmental policies, practices, and procedures, as well as applicable legal guides, recommendations, best practices, ordinances, and laws.
Staff-supervision experience, including coaching and mentoring, and demonstrated leadership in a dynamic, highly regulated work environment.
Proven ability to build productive, engaged teams and support staff development.
Exceptional program management skills, including the ability to prioritize and manage multiple projects simultaneously.
Ability to communicate plans and activities through multiple methods in support of participation, organizational strategy, and mission outcomes.
Ability to analyze and develop policies and procedures; present proposals and recommendations clearly, logically, and persuasively; and explain complex analyses and research to technical and non-technical audiences.
Strong critical-thinking skills, including evaluating information, making timely decisions, and developing recommendations.
Cultural sensitivity and competency in serving economically disadvantaged and diverse populations, including homeless and special-needs households.
Excellent time-management and problem-solving skills and professional judgment in complex situations.
Knowledge of budget development, planning, analysis, and tracking.
Familiarity with Housing Management Information Software (HMIS), the current system, and related software tools such as Adobe, DocuSign, and OnBase.
Proficiency with Microsoft Office, including Word, Excel, and Outlook, and with database software.
Ability to travel regularly between work sites and a reliable means of transportation to meet travel requirements.
A valid driver’s license may be required where driving is an essential job function.
Final candidates may be required to complete driver and criminal background checks in accordance with applicable law.
Ability to meet the physical requirements of the classification, with reasonable accommodations available to enable individuals with disabilities to perform essential functions.

Responsibilities

Ensure customer service standards, operating procedures, and performance targets are established and applied consistently across KCHA’s owned and managed federally funded housing communities.
Supervise KCHA’s Regional Managers and provide mentorship, coaching, and guidance to support strong teams and inclusive leadership.
Develop management and leadership practices for administrative staff and site-based maintenance teams in collaboration with the Assistant Vice President of Property Management - Maintenance.
Collaborate with the Assistant Vice President of Property Management - Maintenance to administer uniform operating standards and support effective supervision of site-based maintenance crews by property managers.
Update operating procedures and establish communication standards between Resident Services and Property Management to support housing stability, economic advancement, and residents’ quality of life.
Support portfolio budget development and provide ongoing fiscal oversight to portfolio teams.
Support learning, development, and succession planning across Property Management administrative teams in collaboration with Human Resources and other supporting units.
Collaborate with KCHA’s counsel on consistent and effective lease-enforcement practices that leverage Resident Services, promote housing stability and resident success, and uphold Fair Housing laws.
Work with the Assistant Vice President of Property Management - Maintenance and the Vice President of Resident Services to optimize shared community spaces and portfolio office environments.
Work with technical support personnel to optimize administration of KCHA’s newly implemented Housing Management software system of record.
Serve as a departmental ombudsman, troubleshoot resident complaints, and ensure consistent responses to legislators, HUD, and other officials.
Support the Compliance Department in file audits and regulatory compliance.
Collaborate with the Office of Equity, Diversity, Inclusion and Belonging to prevent cultural differences or disparities in language, communication, and learning styles from creating barriers throughout project life cycles.
Travel regularly between work sites as required to perform essential functions.