Assistant Vice President Infusion Services

UT Southwestern Medical Center•Dallas, TX

About The Position

The Assistant Vice President of Infusion Services is the senior executive responsible for the strategy, integration, clinical operations, and performance of infusion services across UT Southwestern Medical Center. The portfolio includes oncology and hematology infusion, non-oncology and benign infusion, hospital outpatient and ambulatory infusion, regional sites, home infusion where applicable, and advanced therapeutics such as cellular and gene therapies. The AVP establishes an enterprise operating model that delivers safe, evidence-based, patient-centered care; improves access and capacity; supports clinical research and innovation; advances responsible growth; and achieves strong quality, workforce, and financial results. Working with physicians, nursing, pharmacy, cancer center, hospital, ambulatory, academic department, and corporate leaders, the AVP aligns care standards and resources across locations while preserving appropriate local accountability. This leader translates institutional strategy into measurable execution and serves as the executive escalation point for complex operational, access, safety, and service issues within the infusion portfolio.

Requirements

Master's degree in Nursing, Healthcare Administration, Business Administration, Public Health, Pharmacy, or a closely related field.
At least 10 years of progressively responsible experience in complex healthcare operations, including substantial responsibility for infusion services, oncology/hematology, ambulatory services, pharmacy, or a closely related clinical service line.
At least 5 years in a leadership role responsible for multiple sites, departments, or a comparably complex service portfolio, including leading leaders and managing matrix relationships.
Demonstrated success in strategic planning, access and capacity management, quality and safety, workforce development, financial performance, growth, and large-scale change.
Current unrestricted certification or licensure as a Registered Nurse (RN), Registered Pharmacist (RPH), or in another field related to the incumbent's professional discipline.
Licensure or registration through the State of Texas within one year of hire.
Executive leadership and strategic planning capabilities across complex healthcare systems.
Expertise in infusion and chemotherapy administration and ability to stay current with new treatment modalities.
Ability to lead quality projects and initiatives using evidence-based data.
Working knowledge of the research and clinical trials process.
Ability to monitor and maintain budgets, including forecasting, negotiation, justification, and interpreting reports.
Ability to ensure adherence to university policies and procedures and work with confidential information daily.
Excellent organizational and analytical skills.
Ability to lead healthcare providers and administrative personnel.
Ability to read and write, develop plans and procedures, and coordinate people and resources to accomplish goals.
Advanced interpersonal and communication skills, including ability to influence senior leadership.

Nice To Haves

Doctoral degree in Nursing Practice, Healthcare Administration, Pharmacy, Public Health, Business, or a related field.
Experience in an academic medical center, NCI-designated comprehensive cancer center, NCCN member institution, or similarly complex integrated health system.
Experience with cellular and gene therapy, transplant/cellular therapy, home infusion, non-oncology infusion, clinical trials, new-site activation, or major technology implementation.
Oncology Certified Nurse (OCN), Nurse Executive Advanced-Board Certified (NEA-BC), Board Certified Oncology Pharmacist (BCOP), Certified Professional in Healthcare Quality (CPHQ), Lean/Six Sigma, Project Management Professional (PMP), or comparable specialty or leadership certification.
Basic Life Support (BLS) or other clinical credentials may be required based on professional discipline and assigned patient-care responsibilities.

Responsibilities

Develop and execute a multi-year enterprise infusion strategy aligned with institutional, cancer center, hospital, ambulatory, and academic priorities.
Create a unified governance model for infusion services, including clear decision rights, escalation pathways, and performance accountability.
Assess market demand, referral patterns, treatment pipelines, site-of-care trends, payer requirements, and community needs to inform growth and new care models.
Lead business planning and operational readiness for new locations, service expansions, partnerships, technologies, and treatment modalities.
Represent infusion services on executive committees and advise on enterprise strategy, capital priorities, access, quality, and risk.
Provide executive oversight for daily operations and service performance across assigned infusion locations and modalities.
Establish enterprise standards for treatment readiness, chair utilization, medication preparation, throughput, handoffs, discharge, and after-hours escalation.
Use demand, capacity, and workforce analytics to improve access, utilization, reliability, cycle times, cancellations, and patient flow.
Develop site-of-care and acuity frameworks that place patients in safe, convenient, and financially responsible settings while maintaining continuity of care.
Partner with pharmacy, laboratory, providers, nursing, and access teams to reduce delays and ensure treatment readiness.
Maintain operational continuity and emergency preparedness for shortages, disruptions, severe weather, infectious disease events, staffing shortages, and other threats.
Set the enterprise quality and safety agenda and maintain a high-reliability, just-culture environment.
Oversee compliance with applicable federal and state requirements, accreditation standards, medication-management and hazardous-drug requirements, and advanced-therapy requirements where applicable.
Standardize policies, competencies, emergency response, and clinical escalation for chemotherapy, immunotherapy, biologics, blood products, investigational agents, and advanced therapeutics.
Monitor and improve medication safety, treatment-plan integrity, infection prevention, central-line safety, infusion reactions, extravasation, falls, transfers, and other clinical outcomes.
Ensure survey readiness, audit programs, corrective action, and closure of regulatory or accreditation findings across sites.
Partner with clinical leaders to define site capabilities, acuity thresholds, emergency resources, and response protocols for high-acuity toxicities.
Advance cellular and gene therapy programs with cancer center, transplant/cellular therapy, pharmacy, laboratory, apheresis, inpatient, emergency, and medical leadership.
Establish operational readiness for advanced therapies, including patient selection, authorization, product chain of identity and custody, scheduling, administration, monitoring, toxicity management, follow-up, and reporting.
Ensure infusion operations support clinical trials and investigational products while protecting protocol fidelity and participant safety.
Evaluate clinical technologies, digital tools, remote monitoring, predictive analytics, alternative care models, and automation based on safety, evidence, patient benefit, interoperability, workflow impact, and return on investment.
Co-lead an integrated pharmacy operating model for sterile compounding, hazardous-drug handling, medication preparation, verification, delivery, storage, waste reduction, and shortage mitigation.
Align formulary, biosimilar, therapeutic interchange, and medication-use initiatives with clinical evidence, provider governance, patient needs, payer policy, and financial stewardship.
Partner with supply chain and facilities to ensure reliable medications, equipment, supplies, maintenance, space, and environmental controls.
Establish shared nursing-pharmacy-provider metrics for medication turnaround time, waste, delays, safety events, and patient readiness.
Own operating and capital planning for assigned services, including budgets, forecasting, productivity, variance management, and long-range resource requirements.
Improve contribution margin and total value through disciplined growth, labor and supply management, drug-cost stewardship, waste reduction, denials prevention, charge capture, and site-of-care optimization without compromising quality or access.
Partner with finance, managed care, pharmacy, patient access, and revenue cycle to strengthen verification, authorization, documentation, coding, billing, reimbursement, denial management, and financial assistance workflows.
Develop business cases and post-implementation reviews for therapies, investments, technology, locations, and care models using defined clinical, access, workforce, and financial outcomes.
Design services around patient and caregiver needs, including communication, education, symptom support, navigation, comfort, convenience, and coordination.
Use patient, caregiver, provider, and employee feedback to identify improvement priorities and address service-recovery issues.
Advance equitable access and outcomes by identifying and addressing barriers related to geography, language, disability, health literacy, transportation, scheduling, digital access, and financial burden.
Lead healthcare providers and administrative personnel; develop plans and procedures and coordinate people and resources to accomplish goals.
Maintain adherence to university policies and procedures and handle confidential information.

Benefits

PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare with no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
On-site childcare
Paid holidays
Merit increases