Client Services, Assistant Vice President

State Street•Quincy, MA

1d•$70,000 - $130,000

About The Position

The Client Service Assistant Vice President is a client-facing role and the key contact point for asset manager clients. The position oversees day-to-day account servicing and service-level requirements, coordinates new services or service changes and related billing adjustments, and handles escalations concerning service issues or performance. It coordinates standard KPI and service-level meetings, represents the client when working with internal State Street teams, resolves queries, and coordinates periodic compliance processes, including year-end coordination, AML reviews, and FTOP reviews. The role is accountable for maintaining a positive client experience by addressing queries quickly and ensuring clients have appropriate timelines and visibility into open items. It builds and maintains client relationships, oversees service delivery, communicates proactively, and contributes to strategies that support client satisfaction, retention, and revenue growth. The stated annual salary range is $70,000–$130,000 for the primary location; the applicable range may differ if the employee works elsewhere. Employees are eligible for State Street’s comprehensive benefits program, subject to the terms described in the posting.

Responsibilities

Build and maintain strong relationships with key clients, serving as a primary point of contact for their needs and concerns.
Oversee service delivery to ensure State Street’s services are provided effectively and efficiently and meet client requirements and expectations.
Address and resolve client issues, escalate problems when necessary, and work with internal teams to find solutions.
Communicate proactively with clients about service updates, market changes, and relevant information.
Contribute to strategies that improve client satisfaction, retention, and revenue growth.
Manage day-to-day account servicing and service-level requirements for asset manager clients.
Coordinate new services or service changes and associated billing adjustments.
Coordinate standard KPI and service-level meetings.
Act as the client’s sponsor when working with internal State Street teams.
Resolve client queries and coordinate periodic compliance processes, including year-end coordination, AML reviews, and FTOP reviews.
Take ownership of the client experience and ensure queries are addressed quickly and clients have appropriate timelines and visibility into open items.

Benefits

401(k) retirement savings plan with company match
Insurance coverage including basic life, medical, dental, vision, long-term disability, and optional additional coverage
Paid time off including vacation, sick leave, short-term disability, and leave for family care responsibilities
Employee Assistance Program
Incentive compensation, including eligibility for annual performance-based awards, subject to stated exclusions
Eligibility for certain tax-advantaged savings plans
Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Employee networks