Client Services, Assistant Vice President

State Street•Quincy, MA

21h•$70,000 - $130,000

About The Position

The Client Service Assistant Vice President is a client facing role, and acts as the key contact point for our asset manager clients with respect to Daily servicing of the account, SLA requirements etc., New services and/or changes to service and associated billing adjustments, Escalation of service Issues and/or performance concerns, Coordinating Standard KPI and Service Level Meetings, Acting as the client’s sponsor when working with internal State Street teams, Query resolution, Periodic compliance processes including Year End co-ordination, AML reviews, FTOP reviews etc.

Requirements

Daily servicing of the account, SLA requirements etc.
New services and/or changes to service and associated billing adjustments
Escalation of service Issues and/or performance concerns
Coordinating Standard KPI and Service Level Meetings
Acting as the client’s sponsor when working with internal State Street teams
Query resolution
Periodic compliance processes including Year End co-ordination, AML reviews, FTOP reviews etc.

Responsibilities

Building and maintaining strong relationships with key clients, acting as a primary point of contact for their needs and concerns.
Ensuring that State Street's services are delivered effectively and efficiently to clients, meeting their specific requirements and expectations.
Addressing and resolving client issues, escalating problems when necessary, and working with internal teams to find solutions.
Proactively communicating with clients about service updates, market changes, and relevant information.
Contributing to the development and implementation of strategies to improve client satisfaction, retention, and revenue growth.
Positive engagement is critical. The role needs to take ownership and accountability for ensuring the client experience is positive, their queries can be addressed quickly and they have appropriate timeline and line of sight on all open items.

Benefits

retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards
eligibility for certain tax advantaged savings plans
inclusive development opportunities
flexible work-life support
paid volunteer days
vibrant employee networks