Assistant Vice President, Campus Services

Boise State University • Boise, ID

7d • Onsite

About The Position

Campus Services brings together the Student Union, Boise State Dining, Bronco Shop, Bronco Card, and Office of University Events to provide essential services, spaces, and experiences that support the daily life of the university community. Through these interconnected operations, Campus Services helps the Division of Student Affairs and Enrollment Management, connecting people, resources, facilities, events, and services in ways that make it possible for students to thrive at Boise State and beyond. The Assistant Vice President of Campus Services (AVP) provides leadership, operational oversight, and management for Campus Services units and supports the development and implementation of related policies and procedures. This includes: the Student Union; Bronco Card; Office of University Events; Bronco Shop; and Boise State Dining and their associated functions. The position also oversees contracts for the university’s dining services and beverage pouring rights. Reporting to the Vice President for Student Affairs and Enrollment Management (VPSAEM), the AVP operates within established divisional and university priorities and exercises substantial discretion in managing assigned operations. The position develops and maintains budgets, operational controls, ten-year capital and operating plans, and required internal and external reporting, subject to divisional and university review and approval. The AVP exercises independent judgement and makes complex decisions in situations with established precedent to ensure departmental, divisional, and university objectives are achieved. The role regularly leads complex, high-impact initiatives within Campus Services and may lead selected cross-functional projects affecting multiple university stakeholders. The role regularly collaborates with divisional leadership and appropriate university partners, providing information and recommendations to senior leaders on matters affecting Campus Services. This position is open to current, regular Boise State University employees only.

Requirements

• Bachelor’s degree or equivalent plus 10 years of experience, including 6 years of managerial experience.
• 10+ years of progressively responsible leadership experience in higher education, including oversight of complex campus services, auxiliary, facility, retail, and/or event operations
• 10+ years experience supervising and developing employees, including responsibility for hiring, onboarding, training, performance management, team building, and employee accountability.
• 10+ years experience developing or administering emergency procedures, safety and security protocols, staff training, and operational risk-management practices for high-traffic facilities and events.
• 10+ years experience building collaborative relationships with university leaders, students, faculty, staff, tenants, clients, vendors, contractors, design professionals, and other external partners.
• 10+ years experience administering complex operating, labor, reserve, and capital budgets.
• 10+ years of active professional engagement in higher education, campus services, and/or college union administration, including association leadership roles, conference presentations, professional education, and contributions to the development of colleagues in the field.
• 5+ years experience managing revenue-generating retail and service operations, with responsibility for customer service, merchandising, marketing, facility standards, and financial performance.
• 5+ years experience supporting or leading institutional contract development and administration, particularly for dining services, beverage agreements, catering, retail services, or other auxiliary operations.
• 5+ years experience planning or overseeing construction, renovation, facility improvement, equipment replacement, and capital projects within active, multiuse facilities.

Nice To Haves

• Specialized knowledge of campus services operations, planning, administration, emergency response procedures, and risk management.
• Knowledge of employee supervision, performance management, and accountability practices.
• Knowledge of policy and procedure development, implementation, and administration.
• Knowledge of applicable local, state, and federal laws, regulations, codes, and compliance requirements.
• Knowledge of project management, capital planning, design, and construction processes.
• Knowledge of facilities systems and operations and their impact on design, construction, and project outcomes.
• Knowledge of contract development, negotiation, and management, including food service operations and beverage pouring rights agreements.
• Knowledge of student development theory, adult learning principles, and higher education practices.
• Skill in strategic planning, organizational leadership, and administrative management.
• Skill in managing complex departmental operations and multiple functional areas.
• Ability to develop, manage, and monitor large and complex budgets.
• Ability to coordinate emergency response activities and risk management efforts.
• Ability to communicate effectively and build collaborative relationships with university leadership, campus partners, clients, consultants, vendors, and external agencies.

Responsibilities

• Provide leadership and management of administrative personnel, including hiring, performance management, and separation.
• Lead a unified department team by supporting communication, team building, professional development, incentives, and compensation review programs.
• Exercise discretion when handling confidential matters and information.
• Monitor work activities to ensure compliance with policies and procedures.
• Recommend changes and improvements to existing standards, policies, and procedures.
• Provide leadership and oversight for the operations of Boise State Dining, Bronco Shop, Bronco Card, Office of University Events, and Student Union.
• Plan, implement, administer, and evaluate programs, projects, and services affecting Campus Services and the student and guest experience.
• Provide leadership for service levels, merchandising, organization, facility maintenance standards, sanitation, and marketing and merchandising plans.
• Develop and maintain relationships with Student Union tenants to maximize facility effectiveness and operations.
• Strategically lead all auxiliary enterprise work assigned to Campus Services in a way that improves communication, efficiencies, and coordination among university stakeholders.
• Manage and oversee financial management for assigned areas.
• Ensure internal controls are implemented consistently and comply with sound fiscal programs and processes.
• Provide leadership for multi-year financial forecasts, budgets, and analysis.
• Review and approve departmental financial reports and ensure appropriate corrective action, reconciliation, and forecasting within assigned areas.
• Evaluate and recommend operational improvements or new revenue or service opportunities for consideration through established divisional and university approval processes.
• Continuously identify ways to maximize the return on investment of all resources, including personnel.
• Work collaboratively with the Student Affairs and Enrollment Management leadership team to develop and implement divisional plans and priorities aligned with the university’s strategic goals.
• Develop and implement long-range strategic plans for services and multi-use campus facilities in coordination with divisional leadership and appropriate university facilities partners.
• Engage in departmental and divisional problem-solving related to organizational issues and recommend efficiencies and opportunities for advancement.
• Plan and coordinate special administrative projects and assignments.
• Represent Campus Services, and when specifically delegated, the division on selected committees, working groups, initiatives, and partnerships.
• Collaborate with campus and industry partners to evaluate, establish, and renew retail spaces and service contracts.
• Serve as Campus Services executive sponsor or client representative for assigned capital projects.
• Participate in the selection and oversight of design professionals in accordance with divisional and university guidance, and university procurement and facilities processes.
• Develop project budgets and oversee planning, construction, procurement, user group engagement, and project execution.
• Ensure capital projects adhere to established schedules and budgets.
• Continuously evaluate technological and facility innovations.
• Recommend emerging technologies that support process optimization and operational efficiency.
• Oversee the university’s dining and beverage pouring rights contracts, including annual price negotiations.
• Lead the development of amendments, requests for proposals, and other bid documents as needed to update contracts or change vendors.
• Assist in developing and executing contracts for food services, beverages, services, software and hardware, facilities, maintenance, and related needs.
• Perform other duties as assigned.

Benefits

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Executive