Assistant Transportation Manager

First Student•West Hartford, CT

16h•$70,000 - $90,000•Onsite

About The Position

First Student is now hiring an Assistant Transportation Manager in West Hartford, CT. The Assistant Transportation Manager supports the Contractual Manager in overseeing daily transportation operations for a yard with approximately 100 buses. This role monitors service performance, addresses safety concerns, supports employees, and resolves operational issues to ensure routes are covered safely, efficiently, and on time.

Requirements

High school diploma or equivalent required
Three to five years of transportation or related operational experience
Two to three years of supervisory or team-leadership experience
Strong leadership, communication, and problem-solving skills
Ability to prioritize multiple responsibilities in a fast-paced environment
Experience addressing employee and customer concerns professionally
Proficiency with Microsoft Word, Excel, Outlook, and general computer systems
Familiarity with basic vehicle-maintenance processes and fleet operations
Ability to monitor performance, identify operational issues, and implement solutions
Willingness to work extended hours when operational needs require, including occasional weekends
Valid driver’s license and access to a reliable vehicle for travel within the service area
English proficiency

Nice To Haves

School bus, transit, logistics, or passenger-transportation experience preferred

Responsibilities

Ensures home-to-school routes are covered in a timely and efficient manner.
Supports daily operations for a fleet of approximately 100 buses.
Works directly with drivers regarding operational concerns, attendance, performance, and service expectations.
Investigates customer and client complaints and coordinates appropriate resolutions.
Monitors on-time performance and works with the team to address service delays.
Supports driver safety by conducting Injury Prevention contacts and identifying opportunities to reduce risk.
Assists the Contractual Manager with reviewing and resolving union grievances.
Ensures dispatch staff assigns available spare drivers and buses to maintain route coverage.
Monitors daily dispatch activity and helps resolve driver, route, vehicle, and customer-service issues.
Audits and corrects athletic-trip invoices in accordance with company guidelines.
Supports employee coaching, training, documentation, and performance management.
Coordinates with maintenance staff regarding vehicle availability and service needs.
Helps maintain compliance with company policies, contractual requirements, and applicable state and federal regulations.
Completes reports, special projects, and other operational assignments as needed.