Transportation Assistant

City of Albany • Albany, OR

3d • Onsite

About The Position

Help Keep Albany Moving! The City of Albany is hiring a full-time Transportation Assistant to join Albany Transit and provide safe, reliable, and customer-focused transportation for seniors and individuals with disabilities. In this role, you'll safely operate City vehicles, transport passengers to and from scheduled destinations, assist riders with boarding and exiting vehicles, prepare and inspect vehicles for service, and help maintain clean, safe vehicles. You'll be part of a team that helps keep community members connected to the places and services that matter to them through Albany Transit Systems, Call-A-Ride, and ADA Paratransit services.

Requirements

• A high school diploma or its equivalent and two years of job-related experience operating motor vehicles; or an equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• Possession of a valid Oregon driver’s license.
• Ability to obtain First Aid and CPR certification upon job placement.
• Knowledge of traffic laws and defensive driving techniques.
• General knowledge of Albany geographical areas.
• Skill in operating vehicles of varying sizes and capacities and operation of listed tools and equipment used.
• Ability to work in stressful situations; organize a group; safely drive a mini-bus or van; communicate effectively, verbally and in writing; understand and carry out written and oral instructions; establish and effective working relationships with employees, other departments, and the public; and operate computers for data entry.

Nice To Haves

• One year of experience working with senior clients is preferred.

Responsibilities

• Drives van(s), mini-bus or Call-A-Ride car(s) or van(s).
• Obeys all applicable traffic laws and established safety procedures.
• Ensures vehicle is ready for use. This may include complete a daily, pre-trip inspection, obtaining keys, filling vehicle with fuel, and providing for a clean interior and exterior of vehicle, arranging for vehicle maintenance and repairs, checking vehicle fluid levels, etc.
• Assists passengers in boarding and exiting the vehicle, properly secures wheelchairs and mobility aids, ensures passengers follow all safety procedures.
• Obtains participant lists, client schedule or itinerary, tickets, and any other transportation documents from Call-A-Ride office.
• Verifies locations and schedule in advance.
• Completes appropriate documentation including providing receipts, mileage, driver comments and suggestions, timecards, and itinerary adjustment forms.
• Completes required reports, assists with grant preparation, and other program materials.
• Assists in travel schedules and directions; resolves any scheduling or itinerary conflicts; adheres to schedules providing transportation in a timely manner.
• Determines most efficient route for service provision.
• Provides clients and passengers with general program information.
• Communicates procedures, itineraries, and assists in resolving client concerns.
• Picks up and delivers inter-departmental mail, deposits, supplies, etc.
• May assist in planning transportation programs, scheduling riders, and developing itineraries, and assists in resolving credit concerns.
• Represents the City of Albany by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
• Works to create a high-performance work culture by demonstrating a positive attitude and modeling the City’s mission, vision, and values.
• Conducts self with high integrity, proactive in conserving City resources, and seeks and incorporates customer feedback for ongoing performance improvement.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service.
• Serves as a member of various City committees as assigned.
• Assists other staff in the performance of their duties as assigned; and may provide training and orientation to new assigned personnel.
• Maintains regular job attendance and adherence to working hours.
• Adheres to appropriate attire, grooming, and hygiene standards established for the position.
• Operates a motor vehicle safely and legally.
• Performs other related duties as required/assigned.

Benefits

• The City of Albany is an equal opportunity employer and values diversity in its workforce. Women, minorities, and individuals with disabilities are encouraged to apply for City positions. Please notify the Human Resources Department if you need any reasonable accommodation or assistance with any part of our application and screening process. Hearing impaired individuals needing assistance can call the Oregon Relay Service at 800-735-2900 and provide them this phone number: 541-917-7509. All other applications are only accepted online through our vendor, NEOGOV.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED