Assistant Trades Manager
About The Position
Bruni & Campisi is seeking an organized, proactive, and customer-focused Assistant Trades Manager / Dispatch Coordinator in Westchester County. The role partners with the Trades Manager to coordinate daily service operations and help ensure technicians are prepared to work in the field. It involves managing schedules, optimizing technician routes, balancing workloads, and serving as a communication hub among customers, technicians, and management. The position is suitable for someone with dispatching, scheduling, customer service, operations, or team coordination experience who wants to grow into a leadership-focused role in HVAC and home services.
Requirements
- Prior experience in dispatching, scheduling, or operations; HVAC or service-industry experience is preferred.
- Strong organizational skills and attention to detail, with the ability to manage multiple schedules, priorities, and tasks.
- Strong verbal and written communication skills for interacting with technicians, customers, and leadership.
- Problem-solving skills, including the ability to anticipate challenges and make sound decisions under pressure.
- Collaborative, team-oriented approach to supporting technicians and efficient daily operations.
Nice To Haves
- HVAC or service-industry experience.
- Experience with dispatching and scheduling software such as ServiceTitan or similar platforms.
Responsibilities
- Coordinate technician assignments, routes, and transportation logistics in partnership with the Service Manager.
- Monitor technicians’ start, departure, and completion times, adjusting schedules during the day to improve efficiency and productivity.
- Maintain routing matrices with technician locations, skill sets, and equipment to assign qualified technicians to service calls.
- Communicate with field technicians to identify and resolve routing, parts, and job-timeline issues.
- Respond to customer inquiries, scheduling requests, and service-update needs with clear, professional communication.
- Track technician PTO, sick time, and weekend coverage to maintain adequate staffing.
- Forecast service demand two to three days ahead and prepare technicians for upcoming jobs and priorities.
- Monitor open work orders, follow up on recommended services, and coordinate job completion timelines.
- Communicate with customers about parts availability and provide updates on job status and delays.
- Anticipate scheduling conflicts, routing challenges, and customer needs, and implement solutions to maintain operational flow.
Benefits
- Affordable, comprehensive medical, dental, and vision insurance.
- 401(k) with company match.
- Company-paid long-term disability and life insurance.
- Voluntary short-term disability and life insurance.
- Paid time off, including vacation, holidays, and sick time.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
