Assistant Therapist Manager - Tribeca

AIRE Ancient Baths•New York, NY

2d•Onsite

About The Position

The Assistant Therapist Manager coordinates and oversees the Therapists team during assigned shifts and supports the Therapist Manager with daily operations to maintain smooth operations and company guest-experience standards. The role may assume day-to-day department leadership in the Therapist Manager’s absence and perform Manager on Duty responsibilities, including opening and closing shifts, when assigned. The position leads and develops Therapists, supports onboarding and training, and maintains service, presentation, cleanliness, and operational standards. It also coordinates scheduling and treatment flow, monitors inventory, supports department orders and deliveries, and verifies payroll-related information before managerial review. The role is based at AIRE Ancient Baths’ Tribeca location.

Requirements

Active New York State Massage Therapy License.
At least 2 years of professional experience as a Licensed Massage Therapist.
At least 2 years of direct team leadership experience in spa, aesthetics, or wellness operations.
Experience managing, motivating, and developing team members.
Strong organization and operational skills, including scheduling, treatment coordination, and maintaining efficient daily operations.
Ability to lead teams, resolve challenges, and support exceptional guest experiences and employee success.
Proactive, hands-on approach to leadership and willingness to support daily operations as needed.
Strong communication, problem-solving, and team development skills.
Evening and weekend availability required.

Nice To Haves

Previous experience training and developing massage therapists.

Responsibilities

Coordinate daily Therapist schedules, assignments, attendance updates, and real-time operational changes.
Oversee coordination between the Therapist team and Bath Area to support punctual treatments, room readiness, and a seamless guest experience.
Lead daily team briefings, communicate priorities, and ensure clear shift handovers.
Conduct daily operational checks of treatment rooms, supplies, grooming standards, and service areas.
Communicate operational changes and guest needs with Front Desk, Housekeeping, Facilities, and Bath Area teams.
Lead department operations in the Therapist Manager’s absence and perform assigned Manager on Duty responsibilities, including opening and closing shifts.
Lead the team during guest, operational, health and safety, or emergency situations, following established procedures.
Supervise up to 25 Therapists during assigned shifts, set expectations, and support daily performance.
Provide ongoing feedback, address attendance or performance concerns, and escalate matters to the Therapist Manager as appropriate.
Support quarterly Therapist team meetings and conduct structured one-on-one meetings and performance evaluations for assigned team members.
Support Therapist onboarding and provide refresher or service-related training; conduct hands-on training when appropriately licensed as a New York State Massage Therapist.
Review and validate worked hours, attendance records, and other payroll-related information for accuracy before managerial review.
Maintain the department’s service, presentation, cleanliness, and operational standards.
Monitor inventory and storage organization weekly and monthly.
Coordinate department orders under internal approval procedures and support receipt and organization of deliveries.

Benefits

United Healthcare medical insurance (major), dental insurance, and vision insurance.
10 days of PTO.
7 sick days.
Growth opportunities.
Life insurance.
401(k) savings plan.
Commuter Benefits Program.
Complimentary Bath Experience once a month.
Employee Bath Experience discounts, including friends and family.
Employee Perks Program (TicketsAtWork).
Employee Referral Bonus Program.
Employee discounts for Pure Gyms.
Tips for massage services.