Assistant Therapist Manager

AIRE Ancient Baths•Los Angeles, CA

9d•Onsite

About The Position

AIRE Ancient Baths is preparing to open a new Los Angeles location in the Arts District, in a restored 1930s industrial building. The Assistant Therapist Manager will support the Massage Therapy team and help deliver the AIRE guest experience. The role guides and develops massage therapists, supports training and day-to-day treatment operations, and ensures treatments meet AIRE’s standards for care, quality, and relaxation. The manager supervises 12–14 massage therapists per shift, coordinates schedules and assignments, maintains treatment-room readiness and inventory, and communicates with other departments. The role also supports recruitment, onboarding, technical evaluations, service training, and ongoing coaching. Certified therapists may provide massage services to support daily operations.

Requirements

Certified Massage Therapist for a minimum of 2 years.
At least 1–2 years of direct team leadership experience in spa, aesthetics, or wellness operations, including actively managing, motivating, and developing a team.
At least 2–3 years of experience in the wellness, aesthetics, or hospitality industry.
Highly organized and operational, with the ability to manage day-to-day activities in a spa or wellness environment.
Confident managing people and taking ownership of the guest and staff experience.
Proactive, hands-on, able to coordinate and solve problems, and ready to support the team as needed.

Responsibilities

Supervise 12–14 massage therapists per shift to support smooth service delivery.
Lead pre-shift meetings to share updates, motivate the team, and align on daily goals.
Manage therapist schedules, last-minute changes, attendance, and hours using the tablet system.
Walk through treatment rooms to ensure they are clean, stocked, and ready for guests.
Oversee service and break assignments, check time records, and ensure grooming standards are met.
Communicate with other departments and document key updates and actions in the tablet.
Provide ongoing feedback and coaching to support therapist growth and service quality.
Hold one-on-one check-ins and help resolve team conflicts when needed.
Assist with onboarding and training new team members on AIRE standards.
Monitor treatment-room inventory and storage weekly and monthly; place supply orders and coordinate deliveries.
Ensure compliance with health and safety protocols.
Collaborate in recruitment and conduct technical tests for candidates.
Provide massage services to support daily operations if certified in California.
Train and onboard therapists on massage services in line with AIRE treatment protocols, techniques, and service standards.
Conduct hands-on service trainings, demonstrations, guided practice, and refresher trainings.
Observe therapist services and provide real-time feedback and coaching to maintain quality and adherence to AIRE expectations.