Assistant Supervisor

Mayo Clinic•Jacksonville, FL

1d•Hybrid

About The Position

Assists the Practice Floor Supervisor in ensuring operational efficiencies of the OAM scheduling areas, including direct supervision of the Patient Service Specialists, Scheduling Operations Specialists, and Patient Appointment Services Specialists, and/or other positions as assigned. Supervision of staff may be on-site and/or remote, local or national. The individual must apply professional supervisory expertise, exercising initiative and proficient organizational skills to perform a variety of duties in support of patients, physicians, employees, referring providers, outside organizations, and the institution. Works closely with the Practice Floor Supervisor to ensure optimal utilization of personnel. Responsible daily for patient flow on the floor, supervision and management of unfilled appointments and standby patients. Actively involved with recruiting, hiring, orientation, and training of work unit employees, on-site and remote, local or national. Performs quality review and resolution of scheduling errors, submits template changes, and addresses performance issues as needed. Ensures the best possible itinerary for the patient. Demonstrates the ability to interpret and communicate relevant data and information. Exhibits confidentiality, flexibility and accountability. Prioritizes heavy work volume for work unit in a fast-paced environment. Performs duties independently and initiates judgment in handling difficult or critical situations. Performs competency testing for staff, performance reviews, creates and analyzes reports for OAM and practice leadership, and attends and participates in various meetings and committees on a weekly or monthly basis. Edits and approves timecards on a biweekly basis. Serves as the first point of contact for employee or patient-related issues or concerns and assists in service recovery, which could be outside of normal working hours. Attends supervisory and management meetings and completes assigned tasks while following up with supervisor or manager. Serves as liaison with referring provider offices to optimize referral process. Focuses on improving and refining access-related processes. Serves as interim supervisor when the supervisor is not available. Other duties as assigned.

Requirements

Professional supervisory expertise.
Initiative.
Proficient organizational skills.
Ability to interpret and communicate relevant data and information.
Confidentiality.
Flexibility.
Accountability.
Ability to perform duties independently.
Judgment in handling difficult or critical situations.

Responsibilities

Direct supervision of Patient Service Specialists, Scheduling Operations Specialists, and Patient Appointment Services Specialists.
Ensure operational efficiencies of OAM scheduling areas.
Manage patient flow on the floor.
Supervise and manage unfilled appointments and standby patients.
Involved with recruiting, hiring, orientation, and training of work unit employees.
Perform quality review and resolution of scheduling errors.
Submit template changes.
Address performance issues.
Ensure the best possible itinerary for the patient.
Interpret and communicate relevant data and information.
Prioritize heavy work volume in a fast-paced environment.
Perform competency testing for staff.
Conduct performance reviews.
Create and analyze reports for OAM and practice leadership.
Attend and participate in various meetings and committees.
Edit and approve timecards.
Serve as the first point of contact for employee or patient-related issues or concerns.
Assist in service recovery, which could be outside of normal working hours.
Attend supervisory and management meetings.
Complete assigned tasks and follow up with supervisor or manager.
Serve as liaison with referring provider offices to optimize referral process.
Focus on improving and refining access-related processes.
Serve as interim supervisor when the supervisor is not available.