Assistant Supervisor

New Haven•Spanish Fork, UT

4d•Onsite

About The Position

New Haven is seeking an Assistant Supervisor to support its residential treatment program for adolescent girls ages 14–18 and their families. The role is based at the Spanish Fork campus and involves supervising and supporting Mentors, coordinating shift operations, developing staff, and helping maintain a safe and consistent therapeutic environment. New Haven provides trauma-informed, relationship-based care in a home-like setting alongside accredited academics, with a focus on trauma recovery, family systems, emotional regulation, and mental health. The stated schedule is Tuesday, Thursday, and Saturday from 3:00 p.m. to 11:00 p.m., plus two Sundays per month. The hourly pay rate is $21. Candidates must be willing to commit for at least eight months and obtain a Food Handler’s Permit before starting.

Requirements

Be at least 21 years old.
Have a high school diploma or equivalent.
Have a valid driver’s license and clean driving record.
Pass a Utah State background check.
Commit to the position for a minimum of eight months.
Obtain a Food Handler’s Permit before starting.
Be knowledgeable about company policies, hiring and disciplinary procedures, and Mentor responsibilities.
Understand student challenges, behavioral disorders, and medication protocols.
Demonstrate teaching, motivational, and team-building skills and lead by example.
Collaborate effectively with interdisciplinary teams, including therapists and nurses.
Demonstrate communication and prioritization skills and the ability to safely manage crisis situations when needed.

Responsibilities

Supervise and support Mentors during shifts, recognize strong performance, and foster a positive team culture.
Assign responsibilities to ensure smooth and efficient shift operations.
Partner with HR to identify, hire, and onboard candidates.
Guide new hires through a structured, checklist-based on-shift orientation.
Facilitate weekly training sessions and provide ongoing coaching.
Monitor and evaluate staff performance, including formal quarterly reviews.
Address performance issues using structured disciplinary protocols.
Share key shift updates during handoffs.
Represent the shift at interdisciplinary Treatment Team meetings.
Conduct quarterly safety drills and model safety best practices.