Assistant Supervisor, Merchandise

SeaWorld•Orlando, FL

11d

About The Position

The Assistant Supervisor, Merchandise helps lead and motivate a team to deliver excellent guest experiences. The role oversees policies and procedures, personnel, sales, merchandise, security, and safety across merchandise locations. It supports daily operations, equipment, inventory, labor management, customer service, and ambassador training and supervision. The position may occasionally assist other locations and areas in the park.

Requirements

At least 18 years of age.
High school diploma or equivalent.
Outgoing, able to provide great guest service, and able to interact favorably with the public.
Ability to self-motivate and motivate ambassadors.
Strong basic math and cash-handling skills.
Basic computer knowledge and ability to work with Windows-based software.
Basic knowledge of financial terms for a revenue department.
Strong written and verbal communication skills.
Ability to handle multiple tasks in a fast-paced work environment.
Ability to stand, sit, and/or walk for prolonged periods.
Ability to work indoors and outdoors in all weather conditions.
Ability to lift 50+ lbs.

Nice To Haves

Previous Assistant Supervisor experience at a theme park.
Ability to work indoors and outdoors in all weather conditions and lift 50+ lbs. (listed as preferred).

Responsibilities

Provide and lead the team in delivering superior guest service.
Respond to customer requirements, expectations, and needs to ensure excellent customer service.
Keep ambassadors motivated and energized.
Open and close the facility according to established procedures.
Follow up on daily operational needs and communicate facility issues as appropriate.
Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers, and other equipment.
Train ambassadors; plan, assign, and direct work; assess performance; reward and discipline ambassadors; address complaints; and resolve problems in accordance with company policies and applicable laws.
Ensure ambassadors receive meal and rest periods as required by company policy.
Monitor operational labor management, including sales goals, labor, line schedule targets, and progress updates to the team throughout the day.
Monitor facility stock inventory, including damage and minimum/maximum levels, and elevate issues to the Supervisor.
Monitor the safety of ambassadors and merchandise facilities.
Sign off on customer refunds up to $50.00.
Maintain the safety and integrity of the assigned location, ensure ambassadors follow established safety procedures, take appropriate action, and ensure ambassadors have appropriate PPE for their work location.
Occasionally assist other locations and areas in the park as needed.
Perform other duties as assigned.