Assistant Supervisor - Facilities Services
About The Position
Mayo Clinic is a top-ranked healthcare provider dedicated to its employees with competitive compensation and comprehensive benefits. This role provides on-site operational leadership to ensure a clean, safe, and patient-centered environment. The Assistant Supervisor directs daily activities and staffing coverage, supports staff training, and monitors service quality, safety, and compliance. They utilize departmental systems for work order management and identify areas for operational improvement. This position also serves as a point of contact for internal customers, vendors, and partners, assists in hiring processes, and represents leadership during assigned shifts.
Requirements
- Two-year degree with one year of related experience or high school diploma/GED with two years of related experience required.
- Experience in environmental services, healthcare support services, or a related operational field is required.
- Prior lead or supervisory experience preferred.
- Must demonstrate strong communication, interpersonal, organizational, and problem-solving skills.
- Ability to multitask, prioritize, and work independently within defined authority.
- Proficiency with computers and operating systems is essential.
- Ability to use data to make informed decisions.
- Demonstrate commitment to customer service, safety, confidentiality, professionalism, and teamwork is expected.
- Must be flexible and willing to occasionally support different shifts or operational needs as required.
- Valid driver's license required.
Nice To Haves
- Post secondary education preferred.
Responsibilities
- Provides on-site operational leadership to ensure a clean, safe, and patient-centered environment.
- Directs daily activities and staffing coverage.
- Supports onboarding and ongoing staff training.
- Offers informal coaching while escalating performance concerns as needed.
- Monitors service quality, safety practices, and compliance.
- Uses departmental systems such as Nuvolo and Epic for work order management, documentation, and communication.
- Identifies operational or workflow issues for improvement.
- Serves as a key point of contact for internal customers, vendors, and cross functional partners to resolve issues and coordinate services.
- Assists in hiring processes.
- Supports workforce planning needs.
- Represents leadership during assigned shifts while supervisors retain final decision-making authority.
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
