Hourly Pooled - Transportation Services Assistant Supervisor, Demand Response

University of Wyoming•Laramie, WY

1d•$18 - $19•Onsite

About The Position

The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/or diverse initiatives. JOB PURPOSE: Provide leadership support to the Transit Supervisor, Demand Response

Requirements

Applicants must be able to pass all drug and/or alcohol screenings required by the UW Drug and Alcohol Policy. This would include a pre-employment drug screening. (https://www.uwyo.edu/tps/_files/drugalcoholpolicy.pdf)
Valid driver's license with a motor vehicle record (MVR) that is compliant with the University Vehicle Use Policy [https://www.uwyo.edu/risk/_files/docs/offical-vehicle-policy.pdf].
High School Graduate or GED and one year of work related experience, or an equivalent combination of education and work experience.
Applicants must be 21 years of age, or will be within first month of hire. (There may be times when alcohol may need to be confiscated).
Current certifications or ability to obtain within 1 month of hire: TSI certification First Aid/CPR certification Supervisor Harassment training
1 year of customer service experience
Complete application to include: cover letter, resume, three references, and availability matrix. Email [email protected] [[email protected]] to request a copy of the availability matrix be sent to you.

Nice To Haves

Demand response transit experience preferred, but not required.
Completion of Transportation Services probation period preferred, but not required.
Knowledge of ADA policies and procedures
Problem solving skills
Organizational and record keeping skills
Ability to remain calm in difficult or stressful situations
Ability to work independently with limited supervision
Strong attention to detail
Experience handling confidential information
1 year of previous supervisory experience preferred

Responsibilities

Provide support to the Supervisor by assisting in the supervision and coordination of SafeRide operations, fill in as Demand Response Supervisor as needed.
Maintain vehicle & equipment inventory, assign equipment resources to employees.
Coordinate, enforce, and document all mandated federal/state regulations, and department policies pertaining to the transit system and safety.
Complete documentation of personnel performance, complete compliance checks.
Provide training to new drivers/dispatchers, ensure that they are prepared to perform job duties on their own.
Respond to and investigate vehicle related accidents/incidents.
Respond to and investigate passenger related complaints/incidents.
Provide excellent customer service
Assist with supervision of other areas of Demand Response, such as Transit Dispatch & Paratransit operations.
Perform backup dispatching and driving duties as needed.
Maintain ridership and other transit related data as needed.
Assist with community outreach and resource fairs as needed.