Assistant Studio Manager – Sales & Operations | Rumble Boxing Vancouver

Rumble Boxing•Vancouver, BC

29d•Onsite

About The Position

Rumble Boxing is seeking a sales-driven Assistant Studio Manager to support the Studio Manager in leading their Vancouver studio. This is a hands-on leadership role focused on membership sales, team execution, and enhancing the member experience. The Assistant Studio Manager will be a visible leader on the floor, responsible for turning visitors into members, coaching the Front of House team, and ensuring the studio is organized, energetic, and commercially successful. This role offers exposure to the full studio business, including sales leadership, team development, operations, and local growth, with a clear path towards Studio Manager for high performers.

Requirements

Experience in a sales-driven environment such as boutique fitness, hospitality, premium retail, wellness, or membership services.
A track record of achieving sales, revenue, conversion, or retention targets.
Experience leading, training, mentoring, or coordinating a team.
Strong communication, organization, judgment, and follow-through.
A genuine interest in fitness, performance, and creating memorable customer experiences.
Comfort working in a fast-paced, high-volume studio environment.
Availability for a full-time studio schedule that includes early mornings, evenings, and weekends.

Nice To Haves

Boutique fitness, boxing, group fitness, or studio-management experience is an asset.

Responsibilities

Respond to leads, conduct studio tours and consultations, and follow up with prospects across phone, text, email, and in-studio conversations.
Convert trials and first visits into memberships and class packages.
Track weekly sales activity, conversion, attendance, retention, and follow-up.
Re-engage inactive members and create referral and community outreach opportunities.
Coach the team to communicate Rumble’s value confidently and sell through service rather than pressure.
Help lead, motivate, and hold the Front of House team accountable to clear sales and service standards.
Support hiring, onboarding, training, scheduling, and ongoing performance conversations.
Lead pre-shift huddles, provide in-the-moment coaching, and ensure every team member understands the priorities for the day.
Create a positive, professional culture where energy and accountability exist together.
Deliver a premium welcome from the first inquiry through every studio visit.
Resolve member concerns quickly and thoughtfully.
Ensure the studio feels organized, high-energy, clean, and ready for every class.
Partner with trainers and instructors to create a connected experience before, during, and after class.
Support daily opening and closing procedures, scheduling, labour awareness, inventory, and studio standards.
Assist with local marketing initiatives, events, partnerships, and in-studio activations.
Maintain accurate CRM notes, lead follow-up, and operational communication.
Step in for the Studio Manager when required and take ownership of assigned shifts and priorities.