Assistant Store Manager

Community Choice Financial Family of Brands•Clarksville, TN

13d•Onsite

About The Position

The Assistant Store Manager supports customers with financial needs while gaining hands-on experience running a store. The role develops leadership skills through account management, customer outreach, and risk management, and supports store performance, customer service, compliance, and team development. The position is based in Clarksville, Tennessee, and requires regular in-person attendance, including weekends, for at least 40 hours per week. The hourly wage is $16.00.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Must complete a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands that frequently include remaining stationary, including standing for up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience stores, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required at certain locations.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.

Responsibilities

Offer financial services suited to customers’ needs and help maximize customer success.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and nurture customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while providing customer service to prevent losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward company performance standards by pursuing business-to-business partnerships and referrals and participating in or hosting store and community events.
Maintain security protocols and complete opening and closing procedures, including managing the vault and cash drawer.
Help ensure compliance with company policies and procedures and applicable local, state, and federal laws; help conduct store audits, prepare reports, and compile financial data.
Monitor and maintain the appearance and cleanliness of the store inside and out, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s eleven brands.
Key-holder program intended to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and HSA/FSA medical spending account options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program offering access to mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing over time.
Business-casual dress code that includes jeans and sneakers.