Assistant Store Manager

Asurion • San Antonio, TX

13d • Onsite

About The Position

The Assistant Store Manager is an hourly, non-exempt leadership role that supports the Store Manager in daily store operations, customer experience, repair performance, inventory management, and team development. As second-in-command, the Assistant Store Manager helps ensure the store operates efficiently and consistently in alignment with company standards. The role requires proficiency in front-of-house operations, repair processes, repair queue management, and day-to-day store execution, along with hands-on support for technicians and front-of-house team members, task delegation, onboarding, and training.

The position may be scheduled at other company locations within the designated market based on business needs. Reliable transportation to the assigned work location is required, and occasional travel between company locations during the workday may be necessary. Compensation is $22.47 per hour plus commission, with overtime eligibility and performance-based incentive compensation tied to applicable operational, customer, repair, and sales metrics.

Requirements

• Strong working knowledge of front-of-house operations, repair processes, and store execution.
• Proficiency in all required repairs and ability to assist with technical execution and repair quality.
• Ability to delegate tasks, manage repair flow, and support team productivity.
• Strong customer service presence and ability to support escalations and coach team members.
• Ability to support onboarding, training, and development of new and existing team members.
• Reliable transportation to the assigned work location.
• Ability to work at other company locations within the designated market as needed, including occasional travel between locations during the workday.
• Professionalism, accountability, consistency, and an ownership mentality in supporting store performance.

Responsibilities

• Support daily store operations, including opening and closing activities, customer flow, repair intake and completion, and front-of-house execution.
• Ensure consistent execution of company processes, operational standards, customer experience expectations, and repair procedures.
• Help delegate daily tasks and align the team on priorities, service levels, repair commitments, and customer needs.
• Monitor store workflow and help resolve issues affecting productivity, customer experience, or repair turnaround time.
• Maintain awareness of store performance, labor coverage, customer demand, repair volume, and operational needs.
• Work at other company locations in the designated market as scheduled, with occasional travel between locations during the workday.
• Maintain proficiency in required repairs and repair-related processes.
• Support technicians with troubleshooting, quality standards, job completion, and adherence to repair processes.
• Manage and prioritize the repair queue to support timely service, accurate communication, and efficient job completion.
• Review repair tickets and job status for accuracy, follow-through, and customer communication.
• Partner with the Store Manager to identify repair performance gaps and support coaching or process improvements.
• Support front-of-house activities, including customer check-in, diagnostics, sales conversations, claims support, repair updates, and issue resolution.
• Model customer service behaviors, reinforce service expectations, and assist with escalations and service exceptions within company guidelines.
• Help maintain a professional, organized, customer-ready store and promote a customer-focused culture.
• Support inventory management, including parts organization, cycle counts, inventory accuracy, and shrink prevention.
• Help ensure parts availability and follow standards for inventory handling, receiving, transfers, returns, reconciliation, and documentation.
• Identify inventory issues or gaps and communicate them to the Store Manager or appropriate support teams.
• Support onboarding and train team members in store processes, front-of-house expectations, repair workflows, and customer experience standards.
• Develop technicians and team members through hands-on coaching, observation, and feedback.
• Reinforce daily expectations, task ownership, repair standards, and operational accountability.
• Assist the Store Manager in identifying training needs and supporting team readiness.
• Participate in daily communication, huddles, and follow-up to drive team alignment and execution.
• Balance hands-on repair and front-of-house support with leadership responsibilities while supporting store readiness, inventory accuracy, repair execution, and customer experience.

Benefits

• Eligible for overtime in accordance with applicable wage and hour requirements.
• Eligible for performance-based earnings tied to applicable operational, customer, repair, and sales performance metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed