Automotive MV Assistant Store Manager - Store 1715

Monro•Eastvale, CA

About The Position

The Assistant Manager is a full-time, hourly position whose hours are based on the needs of the business. The role is a key holder and serves as manager on duty in the Store Manager’s absence or when business demand requires it. The Assistant Manager helps manage an automotive retail service and repair store, supporting service standards and Monro’s performance and profitability goals. The position helps ensure teammates provide 5 Star guest service through clear communication about vehicle issues and proposed solutions, and by meeting guest expectations for service timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete all Monro-required training within the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification.
State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and complete vehicle services and repairs efficiently and on time.
Support sales goals by informing guests about and recommending appropriate tire and service products and promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to improve satisfaction, loyalty, and retention.
Help technicians communicate repair and service needs to guests.
Keep the store clean, in excellent condition, and ready for guests according to Monro standards.
Assist with inventory management, including pulling tires and parts, unloading deliveries, and stocking inventory.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize workflow so technician skills are used efficiently and services and repairs are completed effectively and on time in accordance with Monro operating standards.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
Consistently use required safety standards established in training, policies, and procedures.
Perform Store Manager functions as business needs dictate.
Complete other duties as assigned and required by the direct supervisor.