Assistant Store Manager - 1213

CNG Holdings•Stevens Point, WI

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and core values while helping ensure outstanding customer service and regulatory excellence. The position serves and educates customers about available financial products and services, responds to customer inquiries and concerns, and completes transactions in accordance with company policy and applicable regulations. The role also involves cash handling, balancing daily receipts, completing compliance requirements, and traveling among stores in the assigned district. The Assistant Store Manager must work assigned shifts as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, verbal communication, and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation in accordance with company policy; public transportation or transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
Ability to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

One or more years of experience in sales, customer service, and/or cash handling.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when they cannot be resolved directly.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; move cash from the secure safe to the drawer; and perform other cash-handling duties.
Make bank deposits or bank pickups when responsible for them.
Balance individual batch receipts against store sales reports at the end of the day and assist with resolving over/short discrepancies.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to all stores in the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may also be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.