Assistant Store Manager - Oshkosh 1221

CNG Holdings, Inc.•Oshkosh, WI

11d

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, brands within the CNG Holdings, Inc. family. The role supports the company’s mission and core values while ensuring outstanding customer service and regulatory excellence. The Assistant Store Manager serves and educates customers about financial products and services, addresses questions and complaints, processes transactions, and performs cash-handling and store balancing activities. The role also requires compliance with federal and state regulations and company policies, travel to stores within the assigned district, and working assigned shifts.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Own reliable personal transportation that complies with company policy; public transportation or transportation from family or friends does not qualify.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountable, inclusive, transparent, and focused.
Ability to travel to all stores in the assigned district using a personal vehicle.
Ability to work assigned shifts as scheduled.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Present and explain product and service options to customers based on their needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when they cannot be resolved directly.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound sales, courtesy, and collection calls in accordance with applicable regulations, procedures, and district or region volume expectations.
Respond accurately and professionally to customers, explain potential solutions, and ensure customers feel supported and valued.
Use active listening to confirm or clarify information and defuse customer complaints.
Handle and count cash and currency, manage the cash drawer, count deposits, transfer cash from the safe to the drawer, and perform other cash-handling duties; bank deposits or pickups may also be required.
Balance batch receipts against store sales reports at the end of the day and assist with resolving overages or shortages.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.