Assistant Store Manager

K-VA-T Food Stores•Crossville, TN

23d•Onsite

About The Position

The Assistant Store Manager manages the overall daily operations of a Food City store location and helps achieve budgeted sales, gross profit, and net profit goals while keeping controllable costs at expected levels. The role supervises, leads, and develops store personnel and helps maintain a friendly, customer-service-oriented environment with appropriate staffing and training. It oversees product quality and freshness, department stock levels, store cleanliness, merchandising, and promotions to support sales. The Assistant Store Manager serves as a leader for the store and a good neighbor to its community, while ensuring company policies and procedures are followed to protect associates, customers, and the company. The position includes overseeing hiring and termination, training, scheduling, safety and security, loss prevention, fund handling, inventory, pricing, regulatory compliance, and store reporting. It also requires regular interaction with associates, management, supervisors, and customers, and attending on-site work during scheduled shifts. Work hours must be flexible and may include nights, weekends, and holidays.

Requirements

Associate degree or equivalent work experience.
Three years of experience in retail operations.
Ability to resolve differences through diplomatic means.
Knowledge of various training methods.
Ability to understand and follow verbal and/or written instructions and perform routine and repetitive tasks.
Ability to interact daily with individuals at various levels.
Flexibility in work hours, including nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example to provide Food City customers with their best shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the job duties associates must perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Manage daily store operations and work toward budgeted sales, gross profit, and net profit goals while controlling labor, supplies, and other expenses.
Lead, supervise, and develop store personnel; maintain a strong management team and quality associates.
Provide exceptional customer service by ensuring adequate staffing, scheduling, and training.
Oversee the hiring and termination of associates and ensure required department and computer-based training is completed.
Ensure company policies, procedures, and good business and department practices are followed.
Oversee safety and security measures, including theft and robbery prevention, loss prevention, CCTV observations, security logs, and shoplifting procedures.
Enforce fund-handling procedures, including bank and safe deposits and gas-and-go fund transport; conduct monthly store key accountability.
Monitor compliance with local, state, federal, and company labor guidelines, including rules for associates under 18.
Oversee policies concerning the sale of alcohol and tobacco products.
Complete and send department and management reports, documents, and paperwork through written, verbal, or email communication.
Conduct weekly and/or monthly meetings with department heads and associates, including Feelings and Exceptional Service meetings.
Complete and verify store and department projections for accuracy and timeliness.
Use time management and prioritization to accomplish tasks through the management team and associates.
Maintain appropriate inventory levels to minimize out-of-stocks while limiting days of supply on hand.
Monitor accurate retail pricing and conduct competitive price checks on critical items such as fuel, milk, and soft drinks.
Listen to and resolve complaints or issues raised by supervisors, associates, management, and customers.
Enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy; maintain required government documents and postings.
Follow company confidentiality policies and enforce policies concerning refrigeration alarms.
Maintain product quality and freshness, well-stocked departments, store cleanliness, merchandising, and promotions.
Perform other duties as required.