Han-Dee Hugo's #91-Assistant Store Manager

SAMPSON BLADEN GROUP MASTER•Raleigh, NC

1d•$16 - $0•Onsite

About The Position

The Assistant Store Manager is responsible for assisting the Store Manager with the overall operation of the store, including recruiting, training, customer service, merchandising, stocking, cash and inventory control, and ensuring a safe and clean environment. This role requires proficiency in operating various store equipment, handling paperwork, and providing leadership to Customer Service Representatives (CSRs). The Assistant Store Manager must be able to step in and manage the store in the absence of the Store Manager, ensuring a positive customer experience at all times.

Requirements

High School Diploma, GED or equivalent.
Record of success as a Customer Service Representative at SBOC/Han-Dee Hugo’s.
Ability to read and interpret documents and department manuals.
Ability to effectively and positively present information in one-on-one and small group situations to customers and other employees.
Ability to read, write and comprehend simple instructions, short correspondence and memos.
Ability to accurately add, subtract, multiply and divide, calculate percentages and discounts.
Ability to grasp cash and inventory control procedures and basic accounting functions.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Some computer skills.
Good moral character and integrity, with a high degree of honesty and ethical behavior.
Openly friendly with a pleasing personality.
Ability to work proficiently with Customer Service Representatives (CSRs) and the Manager.
Ability to operate the store proficiently in the absence of the Store Manager and perform Manager and CSR duties.
Energetic and able to lead by example.
Ability to prioritize job duties.
Establish and maintain effective working relationships with all employees.
Ability to maintain confidentiality of sensitive information.
Ability to resolve personnel issues within the stores and address customer complaints professionally and timely.
Ability to report any claims of harassment immediately to the District Manager, Director of Operations, or Vice President.
Mentally and physically able to perform emergency procedures.
Comply with and follow all State, Federal and Municipal laws, rules, ordinances and regulations (including Alcohol Beverage, Tobacco and Lottery/Lotto products).

Nice To Haves

Assistant Manager may work part-time outside of Han-Dee Hugo’s provided that the part-time position is not with a competitor or in the convenience store industry.

Responsibilities

Perform all duties and performance requirements of a Customer Service Representative (CSR).
Assist the Manager with recruiting and training new CSR candidates.
Operate Point of Sale equipment, Credit/Debit card machines, Lottery, Lotto, ATMs, Fuel Dispensers, and other equipment.
Handle paperwork transactions.
Act as an Ambassador for SBOC/Han-Dee Hugo’s, supporting Company Values and Mission Statement.
Address customer complaints in a professional and timely manner.
Promote teamwork within the store.
Be proficient in the use of all equipment and reports.
Activate emergency controls and alarms, handle accidental spills, and use Fire Extinguishers and Emergency Shut Offs.
Provide leadership for CSRs and set a positive customer experience tone.
Assist Manager with completing store paperwork, scheduling, and cash and inventory controls.
Merchandise and stock the store.
Handle any tasks assigned to CSRs, including working all shifts.
Report maintenance issues to the Manager.
Assist the Manager in maintaining proper cash levels in the register, ATM, and safe.
Assist with making bank deposits.
Train CSRs to provide great customer service.
Ensure all employees are in prescribed uniform with visible name tags.
Perform all safety procedures, including extinguishing fires and using Emergency Shut Offs.
Maintain a safe work environment and recognize and respond to safety issues.
Promote a culture of safety.
Work with vendors and ensure Vendor Control Policies are implemented.
Ensure the store is clean and ready for inspection inside and outside, including restrooms.
Ensure all employees are up selling (suggestive selling) to optimize in-store sales.
Attend and participate in all Training Meetings called by the Company.
Ensure employees do not discuss pricing or pricing strategies with competitors or external parties.
Complete all Fuel Surveys by visiting competitor locations (no telephone surveys allowed).
Avoid conversations with competitors or their employees regarding fuel prices.
Ensure no warrants are signed or criminal proceedings instigated without approval from Vice President, Director of Operations, or Officers of the Corporation.
Refer any attempts to serve Subpoenas or Legal Documents to the Corporate Offices.
Order convenience store merchandise and fuel products.
Verify surveillance cameras are working and recording before ending the shift.
Inform the Manager if surveillance cameras are not recording.
Ensure the safety and security of all employees while on duty.
Work with the Store Manager to ensure proper management during morning and evening shifts.