Han-Dee Hugo's #71-Assistant Store Manager

SAMPSON BLADEN GROUP MASTER•Cary, NC

1d•$16 - $0•Onsite

About The Position

The Assistant Store Manager is responsible for performing all duties and performance requirements of a Customer Service Representative (CSR) proficiently and consistently. In addition, they will perform managerial and leadership duties, including assisting the Store Manager with recruiting and training new CSR candidates. This role requires proficiency in operating various store equipment, handling paperwork, and acting as an ambassador for SBOC/Han-Dee Hugo’s by supporting the company’s values and mission statement. The Assistant Manager must address customer complaints professionally, promote teamwork, and be proficient in all equipment and reporting. They must be capable of activating emergency controls and alarms, handling spills, and using safety equipment. Providing proper leadership to CSRs and setting a positive customer experience tone are crucial, especially in the Store Manager's absence. The Assistant Manager will also assist with store paperwork, scheduling, cash and inventory controls, merchandising, stocking, and reporting maintenance issues. They will help maintain proper cash levels, assist with bank deposits, and train CSRs on customer service. The role also involves ensuring employees are in uniform, adhering to safety procedures, maintaining a safe work environment, promoting a culture of safety, working with vendors, ensuring the store is clean, and encouraging upselling. The Assistant Manager must attend training meetings, ensure employees do not discuss pricing strategies with competitors, complete fuel surveys by visiting competitor locations, and refer any legal documents or proceedings to the Corporate Offices. They must be knowledgeable in ordering merchandise and fuel products and verify surveillance cameras are working and recording at the end of their shift. The Assistant Manager is responsible for the safety and security of all employees while on duty and should avoid working with the Store Manager to ensure proper management coverage.

Requirements

Be able to and willing to perform proficiently and consistently all duties and performance requirements of a Customer Service Representative (CSR).
Proficiency with operating Point of Sale equipment, Credit/Debit card, Lottery, Lotto, ATM’s, Fuel Dispensers and other equipment.
Good communication skills.
Proficiency in the use of all equipment and all reports.
Mentally and physically capable of immediately activating emergency controls and alarms.
Ability to handle accidental spills, use of Fire Extinguishers and Emergency Shut Offs.
Provide proper leadership for CSR’s.
Responsible to set a “Positive Customer Experience” tone in the store.
Proficient in merchandising and stocking the store.
Able and willing to personally handle any of the tasks assigned to CSR’s including working all shifts.
Able to perform all safety procedures.
Maintain a safe work environment and be able to recognize and respond to safety issues.
Promote a culture of safety.
Work with vendors and require Vendor Control Policies to be implemented and followed.
Responsible for ensuring store is clean and ready for inspection inside and outside including restrooms.
Ensure all employees are up selling (suggestive selling) to optimize in store sales.
Attend and participate in all Training Meetings called by the Company as they are scheduled.
Ensure all employees do not discuss pricing and pricing strategies with competitors or anyone outside of the Company.
All Fuel Surveys must be completed by visiting competitor’s location.
No Telephone Fuel Surveys are allowed.
Avoid any conversations with competitors or their employees regarding fuel prices.
Ensure that no warrants are signed or criminal proceedings instigated by any employee without the direct approval of the Vice President, the Director of Operations or Officers of the Corporation.
No store employee may accept any Subpoena or Legal Documents.
Any attempt to serve Subpoena’s or Legal Documents must be referred to the Corporate Offices.
Proficient and knowledgeable of ordering convenience store merchandise and fuel products.
Verify surveillance cameras are working and recording prior to ending the shift.
Responsible for the Safety and Security of all employees while the employees are on duty.
High School Diploma, GED or equivalent.
Record of success as a Customer Service Representative at SBOC/Han-Dee Hugo’s.
Ability to read and interpret documents and department manuals.
Ability to effectively and positively present information in one - on - one and small group situations to customers and other employees in the organization.
Ability to read, write and comprehend simple instructions, short correspondence and memos.
Ability to accurately add, subtract, multiply and divide, calculate percentages and discounts.
Able to grasp cash and Inventory control procedures and basic accounting functions.
Ability to apply common sense understanding, to carry out instructions furnished in written, oral or diagram form.
Some computer skills.

Nice To Haves

Assistant Manager may work part time outside of Han-Dee Hugo’s provided that the part time position is not with a competitor or in the convenience store industry.
Assistant Managers and Store Managers should avoid working together to insure proper management in the store mornings and evening shifts.

Responsibilities

Perform all duties and performance requirements of a Customer Service Representative (CSR).
Assist the Manager with recruiting and training new CSR candidates.
Operate Point of Sale equipment, Credit/Debit card machines, Lottery, Lotto, ATM’s, Fuel Dispensers and other equipment.
Handle paperwork transactions as necessary.
Act as an Ambassador for SBOC/Han-Dee Hugo’s, supporting the Company’s Values and Mission Statement.
Address customer complaints in a professional and timely manner.
Promote teamwork within the store.
Be proficient in the use of all equipment and all reports.
Be mentally and physically capable of immediately activating emergency controls and alarms.
Handle accidental spills, use of Fire Extinguishers and Emergency Shut Offs.
Provide proper leadership for CSR’s.
Set a “Positive Customer Experience” tone in the store.
Assist Manager with completing store paperwork, scheduling and cash and inventory controls.
Be proficient in merchandising and stocking the store.
Personally handle any of the tasks assigned to CSR’s including working all shifts.
Report any maintenance issue that needs to be addressed to the Manager.
Assist the Manager in maintaining proper cash levels in the register, ATM and safe.
Assist with making bank deposits when required.
Assist the Manager with training of CSR’s to give great customer service.
Ensure all CSR’s are in prescribed uniform with visible name tag at all times.
Perform all safety procedures, such as expeditiously extinguishing fires and using Emergency Shut Offs.
Maintain a safe work environment and recognize and respond to safety issues.
Promote a culture of safety.
Work with vendors and require Vendor Control Policies to be implemented and followed.
Ensure store is clean and ready for inspection inside and outside, including restrooms.
Ensure all employees are up selling (suggestive selling) to optimize in store sales.
Attend and participate in all Training Meetings called by the Company.
Ensure all employees do not discuss pricing and pricing strategies with competitors or anyone outside of the Company.
Complete all Fuel Surveys by visiting competitor’s location; no Telephone Fuel Surveys are allowed.
Avoid any conversations with competitors or their employees regarding fuel prices.
Ensure that no warrants are signed or criminal proceedings instigated by any employee without the direct approval of the Vice President, the Director of Operations or Officers of the Corporation.
Refer any attempt to serve Subpoena’s or Legal Documents to the Corporate Offices.
Be proficient and knowledgeable of ordering convenience store merchandise and fuel products.
Verify surveillance cameras are working and recording prior to ending the shift.
Inform the Manager if the surveillance camera record light is not on.
Be responsible for the Safety and Security of all employees while the employees are on duty.
Work with the Store Manager to ensure proper management in the store mornings and evening shifts.