Assistant Store Manager 30716 Denton

CNG Holdings, Inc.•Denton, TX

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, brands within CNG Holdings, Inc. The role supports the company’s mission and core values while ensuring outstanding customer service and regulatory compliance. The Assistant Store Manager serves and educates customers about financial products and services, handles customer inquiries and transactions, and completes cash-handling and end-of-day balancing activities. The position requires travel to stores within the assigned district and may involve travel to neighboring districts or overnight travel. Associates must work assigned shifts as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Own reliable personal transportation that complies with company policy; public transportation or transportation from family or friends may not qualify.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountable, inclusive, transparent, and focused.
Ability to travel to all stores within the assigned district using a personal vehicle.
Ability to work assigned shifts as scheduled.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Serve and educate customers by presenting available products and services suited to their needs.
Escalate unresolved customer issues to the Store Manager, District Director of Operations, or corporate office.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, operating procedures, and district or region expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and de-escalate customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from the secure safe to the cash drawer; and complete other cash-handling tasks, including bank deposits or pickups when assigned.
Balance individual batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
Verify customer information.
Accurately process transactions according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance trainings and quarterly I Agree on time.
Travel to stores within the assigned district using a personal vehicle; travel to neighboring districts or overnight may also be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.