Assistant Store Manager

K-VA-T Food Stores•Clinton, TN

23d•Onsite

About The Position

The Assistant Store Manager manages the overall daily operations of a Food City store location and is responsible for meeting budgeted sales, gross profit, and net profit goals while keeping controllable costs at expected levels. The role supervises, leads, and develops store personnel and ensures a friendly, customer-service-oriented environment that is properly staffed and well trained. It also maintains product quality and freshness, well-stocked departments, and store cleanliness; increases sales through merchandising and promotions; and serves as a leader for the store and a good neighbor to its community. The Assistant Store Manager ensures company policies and procedures are followed to protect associates, customers, and the company. This position oversees staffing, training, store and department performance, inventory, pricing, reporting, safety, security, loss prevention, and compliance with applicable labor and health requirements. It requires on-site attendance during scheduled shifts and flexibility to work nights, weekends, and holidays.

Requirements

Associate degree or equivalent work experience.
Three years of experience in retail operations.
Ability to resolve differences through diplomatic means.
Knowledge of various training methods.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to maintain daily contact and interaction with individuals at various organizational levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example and provide Food City customers with their best shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the duties associates perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Provide exceptional customer service by maintaining a strong management team, quality associates, and adequate staffing through scheduling.
Understand and promote company benefits, including the ESOP, 401(k), and insurance.
Oversee hiring and termination of associates to maintain appropriate store staffing.
Ensure department and computer-based training is completed to support retention of quality associates.
Ensure company policies and procedures for sound business and department practices are followed.
Oversee safety and security measures, including response to theft and robbery.
Interact professionally with the management team, associates, supervisors, and customers.
Enforce fund-handling procedures for loss prevention and safety, including bank deposits, safe deposits, and gas-and-go fund transport.
Conduct monthly store key accountability.
Monitor and enforce local, state, federal, and company labor guidelines for all associates, including associates under age 18.
Oversee and monitor policies regarding the sale of alcohol and tobacco products.
Complete, verify, and send department reports, management reports, documents, and paperwork to the appropriate people by written, verbal, or email communication.
Conduct weekly and/or monthly meetings with department heads and/or associates, including Feelings meetings and Exceptional Service meetings.
Complete and verify store and department projections for accuracy and timeliness.
Use time management and prioritization to accomplish tasks through the management team and associates.
Maintain adequate inventory in all departments to limit out-of-stocks while keeping days of supply on hand limited.
Oversee and monitor accurate retail pricing within guidelines.
Monitor competitive pricing on critical items such as fuel, milk, and soft drinks.
Listen to and resolve complaints or issues raised by supervisors, associates, the management team, and customers.
Understand and enforce local and state health department rules and practices, federal OSHA guidelines, and company HACCP policy.
Maintain required government documents and postings to ensure compliance.
Follow loss-prevention policies, including CCTV observations, security logs, and shoplifting procedures.
Follow confidentiality policies for company and personnel information.
Understand and enforce policies regarding refrigeration alarms.
Perform other duties as required.