Assistant Store Manager

Goodwill of Central & Northern Arizona•Frederick, MD

23d•Onsite

About The Position

The Assistant Store Manager leads the daily operations of the sales floor at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The role may also assist with leading the production room. It oversees retail operations, customer service, financial management, inventory control, donation processing, and the training and development of store Team Members. The position serves as a key holder and closing shift manager, and backs up the Store Manager. Travel to other GCNA locations may be required to support stores or attend training and development classes, and transfers between stores may occur based on business needs. The starting pay is $50,958 annually. The position is eligible for a monthly performance bonus of up to $1,000 based on performance goals. A comprehensive Total Rewards package begins on the first day of the month following 60 days of employment and includes medical, dental, and vision plans; a health reimbursement account; traditional and Roth 401(k) plans; employer-paid life insurance; an employee assistance program; paid sick and vacation time; and paid holidays. Goodwill describes its mission as empowering individuals, strengthening families, and building stronger communities. It offers no-cost career development, training, and education services. The organization emphasizes Trust, Collaboration, Engagement, Ownership, and Innovation and states that it fosters an inclusive and welcoming environment. Goodwill of Monocacy Valley is an equal opportunity employer and provides reasonable accommodations as required by applicable law.

Requirements

One year of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent service to donors and customers, and de-escalate customer situations while finding appropriate solutions.
Maintain clean, well-kept store locations that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Lead day-to-day sales floor operations and ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their responsibilities.
Serve as store key holder, closing shift manager, and backup to the Store Manager.
Process complex sales transactions, including customer returns.
Ensure Team Members follow company standards and procedures.
Travel to other GCNA locations to assist stores and attend personal training and development classes; transfer between stores as required by business needs.
Partner with support areas such as Asset Protection, Human Resources, Safety, and Finance to advance business goals and ensure compliance with applicable policies, procedures, and regulations.
Build a high-performing team and oversee performance management, including coaching, discipline, performance improvement plans, and annual reviews, as well as staffing, compensation, and Team Member development.
Play a critical role in driving company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.