Assistant Store Manager

K-VA-T Food Stores•Loudon, TN

23d•Onsite

About The Position

Manage the overall daily operations of a Food City store location. The Assistant Store Manager is responsible for achieving budgeted sales, gross profit, and net profit goals; keeping controllable costs at expected levels; and supervising, leading, and developing store personnel. The role ensures a friendly, customer-service-oriented environment that is properly staffed and trained, with quality and fresh products, well-stocked departments, and a clean store. It also supports sales growth through merchandising and promotions and serves as a leader for the store and a good neighbor to its community. The position ensures company policies and procedures are followed to protect associates, customers, and the company. The role oversees staffing, training, customer service, safety and security, fund handling, inventory, pricing, reporting, and compliance with applicable labor, health, and safety requirements. It requires interaction with management, associates, supervisors, and customers, as well as flexibility to work nights, weekends, and holidays.

Requirements

Associate degree or equivalent work experience.
Three years of experience in retail operations.
Ability to resolve differences through diplomatic means.
Knowledge of various training methods.
Ability to understand and follow verbal and/or written instructions and perform routine and repetitive tasks.
Ability to maintain daily contact and interaction with individuals at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example to provide Food City customers with their best shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the duties associates must perform in each area of responsibility.
Ability to attend onsite work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Provide exceptional customer service by maintaining a strong management team, quality associates, and adequate staffing through scheduling.
Understand and promote company benefits, including ESOP, 401(k), and insurance.
Oversee associate hiring and termination to maintain appropriate store staffing.
Ensure required department and computer-based training is completed to support retention of quality associates.
Ensure company policies and procedures for sound business and department practices are followed.
Oversee and follow safety and security measures, including theft and robbery prevention.
Interact professionally with management, associates, supervisors, and customers.
Enforce fund-handling procedures, including bank deposits, safe deposits, and gas-and-go fund transport.
Conduct monthly store key accountability.
Monitor and enforce local, state, federal, and company labor guidelines for associates, including those under age 18.
Oversee and monitor policies governing the sale of alcohol and tobacco products.
Check, complete, and send department reports, management reports, documents, and paperwork to appropriate recipients through written, verbal, or email communication.
Conduct weekly and/or monthly meetings with department heads and/or associates, including Feelings meetings and Exceptional Service meetings.
Complete and verify store and department projections for accuracy and timeliness.
Use time management and prioritization to accomplish tasks through the management team and associates.
Maintain adequate department inventory to minimize out-of-stocks while limiting days of supply on hand.
Oversee and monitor accurate retail pricing within guidelines.
Monitor competitive pricing on critical items such as fuel, milk, and soft drinks.
Listen to and resolve complaints or issues raised by supervisors, associates, the management team, and customers.
Understand and enforce local and state health department rules and practices, federal OSHA guidelines, and company HACCP policy.
Maintain required government documents and postings to ensure compliance.
Follow loss-prevention policies, including CCTV observations, security logs, and shoplifting-handling procedures.
Follow confidentiality policy for company and personnel information.
Understand and enforce policy regarding refrigeration alarms.
Perform other duties as required.