Assistant Store Manager

Five Below•Onalaska, WI

14d•Onsite

About The Position

The Assistant Store Manager helps lead store operations and deliver Five Below’s customer experience. The role partners with the Store Manager and store leadership team to support customer service, front-end operations, merchandising, store readiness, and crew development. The Assistant Store Manager may perform Store Manager duties in the Store Manager’s absence. This hourly position starts at $15.00.

Requirements

High school graduate or equivalent.
Minimum of 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and possibly overnight shifts, as well as travel when required.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to operate a cash register; frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; frequently use ladders; and frequently kneel, bend, twist, stoop, and move throughout the sales floor and stock room.
Ability to communicate and exchange accurate information with customers, managers, and coworkers by telephone and face-to-face.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train the crew to deliver the B.E.S.T. customer service experience and fast, friendly checkout.
Lead the assigned store toward customer service score goals provided by the District Manager.
Lead front-end operations and ensure front-end merchandising, including candy, soda, and snacks, meets brand standards.
Ensure front-end equipment is working and associates are trained to use it and applicable services.
Perform opening and closing procedures, maintain cleanliness and recovery, and keep the store ready for customers.
Perform Store Manager duties in the Store Manager’s absence.
Partner with the Store Manager to recruit, train, coach, develop, and supervise crew members.
Review corporate communications and respond accordingly.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Take on additional responsibilities as determined by the Store Manager according to store needs.