Assistant Store Manager

Genuine Parts Company • Midland, MI

13d

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its goal of becoming the dominant parts supplier in the market. The role supports the Store Manager across store functions while maintaining active, customer-facing sales responsibilities. It provides oversight of store operations, including counter sales, inventory and receiving, delivery coordination, housekeeping, and other tasks. The Assistant Store Manager coaches team members, monitors work, and steps in as needed to maintain standards, provide coverage, and support continuity.

This position is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and keyholder responsibilities, including opening and closing the store.

Requirements

• High school diploma or equivalent.
• Leadership experience.
• Passion for customer care and building long-term relationships.
• Ability to thrive in a fast-paced, complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60 pounds in some situations.
• Customer-centric approach toward both external and internal customers.
• Willingness to learn automotive topics if automotive aftermarket service or hobby/DIY experience is not already held.
• Ability to meet the physical demands described, including standing and walking for extended periods, lifting and moving parts and equipment up to approximately 60 pounds, frequent bending, stooping and reaching, using ladders or stools, and operating hand trucks, dollies, and hydraulic lifts.

Nice To Haves

• Technical or trade school courses or completed degree.
• Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• Experience in a parts store, auction, retail store, auto body/collision shop, or management of a fast-food, restaurant, or convenience store.
• ASE certifications.
• NAPA Know How.

Responsibilities

• Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or be responsible for direct reports and labor-planning impact.
• Sell actively and build customer relationships through retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
• Model expected behaviors, processes, and customer service standards.
• Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
• Support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
• Monitor and address store metrics, including sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and develop solutions.
• Provide leadership oversight, training, and performance management across store functions, including counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach, monitor results, and assist as needed.
• Support talent development through coaching and mentoring successors for advancement.
• Promote adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED