Assistant Store Manager

O'Reilly Auto Parts•Carlsbad, NM

22d

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The role leads store team members in serving retail and professional customers and manages the store when the Store Manager is absent or working an opposing shift. Bilingual candidates are encouraged to apply, with Spanish highly desired. The Assistant Store Manager also helps maintain store facilities and equipment, supports team member training and development, and performs store opening and closing duties. O’Reilly Auto Parts describes a promote-from-within philosophy and opportunities for career growth.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise showroom customer service and team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, particularly during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and keeping team members current on training.
Support hiring by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure online orders, transfers, and distribution-center add orders are processed promptly and customers are contacted when shipments arrive as needed.
Use the electronic outside purchase order ledger to manage special orders and outside purchases according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment method, and returned merchandise is properly processed or staged.
Ensure all merchandise, core charges, and warranties are invoiced before products leave the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members comply with company policies, including work schedules, management approval of schedule changes, and accurate clocking in and out.
Perform store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, checking security lighting, securing the building and delivery vehicles, and arming or disarming security alarms.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.
Manage the store during the Store Manager’s absence or when working opposing shifts.