Assistant Store Manager - Martintown, North Augusta, SC

DTLR, Inc.•North Augusta, SC

About The Position

The Assistant Store Manager assists the Store Manager with the daily operations of a retail store, helping ensure maximum sales and profitability through merchandising execution, expense and inventory management, team training and development, human resources management, and outstanding customer service. The role is responsible for the quality and performance of store staff, compliance with company policies and operating standards, and supporting the store’s sales, budget, and shrink goals. The position requires a flexible schedule that may include days, nights, weekends, and holidays. The standard work week must not exceed 40 hours. The employee may work across multiple stores in the assigned district and must have reliable transportation and be willing to travel by car, plane, or train. The work may involve extended hours during critical project phases and takes place in a fast-paced, dynamic environment.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Ability to maintain a high level of professionalism.
Proficient analytical ability to gather and summarize data for reports, resolve administrative problems, and prioritize work.
Results-driven critical and creative thinking skills, along with project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, and prioritize effectively while responding proactively to changing demands from multiple sources.
Ability to execute directives with precision and consistency.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation.
Willingness to travel by car, plane, or train.
Flexible availability that includes days, nights, weekends, and holidays.

Responsibilities

Support the overall quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to build commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager with annual performance evaluations and provide feedback.
Assist with expense management and develop strategies to help stores perform within budget.
Help monitor and identify issues related to store loss or inconsistencies to achieve shrink goals at or below the company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Uphold customer service standards and provide a friendly environment so customers receive outstanding service.
Assist with completing accurate and regular merchandise inventory counts.
Perform other duties as assigned.