Assistant Store Manager- Tucson Golf links / Wilmot

CNG Holdings • Tucson, AZ

2d • Onsite

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and core values while helping ensure outstanding customer service and regulatory compliance. The Assistant Store Manager serves and educates customers about available financial products and services, processes transactions, handles cash, and assists with resolving customer concerns. The role requires working assigned shifts and traveling to stores within the assigned district, with possible travel to neighboring districts and overnight travel.

Requirements

• High school diploma, GED, or equivalent experience.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficiency in Microsoft Office programs.
• Ability to multitask, prioritize, and work autonomously.
• Must have reliable personal transportation that complies with company policy; public transportation or transportation from family or friends does not qualify.
• Must maintain a valid driver’s license and valid automobile insurance while employed.
• Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
• Ability to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

• At least 1 year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

• Serve and educate customers by presenting product and service options that meet their needs.
• Escalate issues to the Store Manager, District Director of Operations, or corporate office when they cannot be resolved directly with the customer.
• Answer telephone inquiries about general questions, customer applications, requests, and other issues.
• Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explain possible solutions, and help customers feel supported and valued.
• Use active listening to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins; manage a cash drawer; move cash from a secure safe to the drawer; and perform other cash-handling duties.
• Perform bank deposits or bank pick-ups when responsible for them.
• Balance individual batch receipts with store sales reports at the end of the day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information provided.
• Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies and procedures.
• Complete compliance trainings and quarterly I Agree requirements on time.
• Perform other duties as assigned.
• Travel to all stores within the assigned district using a personal vehicle; travel to neighboring districts or overnight may be required.
• Work assigned shifts as scheduled.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED