Assistant Store Manager- Tucson Golf links / Wilmot

CNG Holdings, Inc. • Tucson, AZ

3d

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and core values while helping ensure outstanding customer service and regulatory excellence. The Assistant Store Manager serves and educates customers about available financial products and services, processes transactions accurately, handles cash, and supports store operations in accordance with company policies and applicable regulations.

The position works in a call center, retail, or office environment and includes extensive cash handling, phone use, standing, and computer work. The employee must travel to stores within the assigned district using a personal vehicle, may be asked to travel to neighboring districts, and may need to travel overnight. Assigned shifts must be worked as scheduled.

Requirements

• High school diploma, GED, or equivalent experience.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficiency in Microsoft Office programs.
• Ability to multitask, prioritize, and work autonomously.
• Must have reliable personal transportation that complies with company policy; public transportation and transportation from family or friends may not qualify.
• Must maintain a valid driver’s license and valid automobile insurance while employed.
• Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
• Must be able to travel to all stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may also be required.
• Must work assigned shifts as scheduled.
• Must be able to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

• One or more years of experience in sales, customer service, and/or cash handling.

Responsibilities

• Serve and educate customers by presenting product and service options that meet their needs.
• Escalate unresolved customer issues to the store manager, District Director of Operations, and corporate office as appropriate.
• Answer telephone inquiries about general questions, customer applications, requests, and other issues.
• Make outbound sales, courtesy, and collection calls in accordance with federal regulations, operating procedures, and district or region volume expectations.
• Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
• Use active listening to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from the secure safe to the cash drawer; and perform other cash-handling tasks, which may include bank deposits or pickups.
• Balance individual batch receipts against store sales reports at the end of the day and assist in resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies and procedures.
• Complete compliance trainings and quarterly I Agree requirements on time.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED