Assistant Store Manager

Goodwill of Central and Northern Arizona•Frederick, MD

25d•Onsite

About The Position

The Assistant Store Manager leads the daily operations of the sales floor at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The role may also assist with production-room leadership. Responsibilities span people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store Team Members. The position serves as a key holder, closing shift manager, and backup to the Store Manager, and may require travel to other GCNA locations, attendance at training and development classes, or transfer between stores based on business needs. The role requires at least one year of retail management work experience and one year of customer service experience. Proficiency in Microsoft Office Suite, English proficiency, and the ability to pass a background check and drug screen where applicable are also required. A high school diploma or equivalent is preferred. Starting pay is $50,958 annually, with eligibility for a monthly performance bonus of up to $1,000 based on performance goals. A comprehensive Total Rewards package is available beginning the first of the month following 60 days of employment. Goodwill describes its mission as empowering individuals, strengthening families, and building stronger communities, and its core values as Trust, Collaboration, Engagement, Ownership, and Innovation.

Requirements

One year of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Ability to pass a background check and drug screen where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Develop and execute a retail operations plan to meet daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
Monitor product levels—including floor work, as-is, recycle, trash, and seasonal back stock—to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers, and de-escalate customer situations while finding appropriate solutions.
Keep store locations clean, well-kept, and aligned with the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Lead day-to-day sales-floor operations and ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their duties.
Serve as a store key holder, closing shift manager, and backup to the Store Manager.
Process complex sales transactions, including customer returns.
Ensure Team Members follow company standards and procedures.
Travel to other GCNA locations to assist stores and attend personal training and development classes; transfer to different stores as business needs require.
Partner with support areas such as Asset Protection, Human Resources, Safety, and Finance to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, staffing, compensation, and development, including coaching, discipline, performance improvement plans, and annual reviews.
Contribute to company culture change efforts and change management processes.
Model Goodwill’s core values of Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.

Benefits

Three medical plans.
Employer-funded Health Reimbursement Account (HRA).
Three dental plans.
Vision plan.
Traditional and Roth 401(k) plans.
Employer-paid life insurance.
Employee Assistance Program (EAP).
Paid time off, including sick and vacation time.
Paid holidays.
Eligibility for a monthly performance bonus of up to $1,000 based on performance goals.