Assistant Store Manager ~ Summerville, SC

Ross Stores•Summerville, SC

12h•Onsite

About The Position

The Assistant Store Manager is responsible for managing and supervising areas assigned by the Store Manager and following company policies for customers, associates, and merchandising. The role learns all phases of store operations and, when the Store Manager is absent, leads the entire store operation to ensure company standards and best practices are met. Responsibilities include supporting store performance and expense controls, scheduling and payroll administration, recruiting and developing associates, maintaining a safe and secure environment, delivering customer service, upholding store presentation and housekeeping standards, processing and presenting merchandise, and supporting loss prevention and inventory activities. The position directly supervises all non-exempt associates and may accept special assignments from leadership.

Requirements

At least two years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and a PC, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity while working.
Assist in analyzing store reports, evaluating controllable expenses and overall store performance, and communicate variances to the Store Manager.
Ensure associates are scheduled to meet business objectives and comply with scheduling requirements.
Ensure compliance with state, local, and federal regulations.
Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
Administer payroll tasks, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist in recruiting, hiring, training, and developing non-exempt associates.
Ensure compliance with Ross personnel policies and procedures and communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours in line with plan and business trends.
Promote safe behaviors, ensure associates understand emergency procedures, uphold safety policies, and assist with monthly safety meetings.
Treat customers, associates, and leaders respectfully and professionally, recognize associates, and execute customer service and merchandise presentation programs.
Supervise and coach retail associates to provide efficient and friendly service across registers, the customer service desk, fitting rooms, and sales floor.
Represent the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store environment.
Ensure merchandise recovery, sizing, markdowns, organization, and presentation meet company standards; manage merchandise processing to the sales floor within expected timeframes.
Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
Maintain a customer service presence on the sales floor and heightened loss prevention awareness; comply with the Loss Prevention Awareness Program.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy, and ensure the Public View Monitor system is maintained properly.
Directly supervise all non-exempt associates.
Lead the entire store operation when the Store Manager is absent.