Assistant Store Manager

HOUCHENS FOOD GROUP INC•Mount Vernon, IN

25d

About The Position

The Assistant Store Manager upholds the Core Values established by the management team and is responsible for the complete day-to-day operation of the store when the Store Manager is absent. The role helps maximize sales and profitability, minimize expenses, maintain optimal stocking and merchandising, and deliver “Amaze Every Customer Every Time.” The Assistant Store Manager also contributes to the growth and development of the management team and store associates. The role assists with sales and operations, including hiring, training, coaching, scheduling, performance feedback, merchandising, payroll monitoring, staffing reviews, and in-store marketing. It promotes customer service through observation, coaching, communication, and timely resolution of customer concerns. The Assistant Store Manager also supports inventory accuracy and stock management, associate training and professional development, and enforcement of safety, compliance, and store appearance procedures. Responsibilities may change based on business needs. The position is subject to pre-employment background and drug screening.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least 1 year of leadership experience in a retail or customer service setting.
Weekend availability.
Good verbal and written communication skills.
Ability to motivate and lead associates storewide in a fair and impartial manner.
Strong analytical skills and the ability to delegate and work independently.
Strong organizational, time-management, and project-management skills.
Technical proficiency with basic retail computer systems and related software.
Ability to develop and maintain client relationships and strategic partnerships.
Dress according to company policy.
Valid in-state driver license and an acceptable driving record under the company insurance carrier’s standards.
Ability to stand for extended periods, walk, reach, and bend to perform job duties.
Ability to move and handle merchandise and fixtures throughout the store, including lifting merchandise weighing up to 40 pounds.
Subject to pre-employment background and drug screening.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Assist with the complete day-to-day operation of the store in the Store Manager’s absence.
Hire, train, develop, and coach store staff; provide performance feedback and recognize accomplishments.
Review store evaluations with the management team and staff, identify opportunities, and correct issues promptly.
Supervise staff and coordinate work to meet sales goals and follow company procedures.
Delegate associate workloads to meet merchandising and visual presentation standards.
Participate in associate evaluations and provide feedback, recognition, and growth opportunities.
Complete merchandising updates according to Houchens Ace Hardware standards and work with vendors on merchandising strategies, plan-o-grams, and updates.
Forecast staffing needs, create work schedules, monitor payroll budgets, and take corrective measures as needed.
Review staffing needs, strengths, and opportunities with the Store Manager and HR/Ops Directors before additions, promotions, or terminations.
Develop and implement in-store marketing strategies, including promotions, events, and seasonal merchandising.
Promote customer service daily by observing, monitoring, and coaching associate performance and sales-floor interactions.
Teach and promote “Amaze Every Customer Every Time” by leading by example and coaching associates.
Use huddles, communication boards, and store meetings to communicate performance and educate, engage, and motivate the team.
Ensure customers are acknowledged, their needs are met, and concerns are resolved promptly.
Review customer service measurement reports and work with the team to sustain or improve service levels.
Document at least one observation per associate monthly and provide coaching to support consistent customer service.
Maintain inventory accuracy through on-hand integrity, receiving, transfers, store communication, product mix and flow, and adherence to company practices, metrics, and deadlines.
Use inventory reports to reduce shrinkage, maintain appropriate stock levels, and maximize inventory accuracy.
Pursue professional development through leadership training and learning opportunities.
Identify appropriate training for associates and oversee required training, including new-hire orientation, on-the-job training, and vendor training.
Enforce safety policies and procedures and serve as a safety role model.
Enforce store-environment procedures and maintain store appearance.
Conduct preventative safety and fire inspections and take appropriate corrective action.
Perform other assigned tasks as directed by supervision.