Assistant Store Manager (40) North Mt. Pleasant

TD Bank • Mount Pleasant, SC

2d • Onsite

About The Position

The Assistant Store Manager is an experienced leader responsible for the day-to-day service, sales, and operational objectives at a TD Store. The role leads a team in growing and deepening Customer relationships through convenient service, sales and advice, and personalized, connected experiences. The Assistant Store Manager can lead the Store with minimal direction and make decisions concerning day-to-day work on the teller line or platform.

The role leads advice and service colleagues toward individual and Store objectives, including strong Customer and colleague experiences and established performance goals. It provides work direction, coaching, and oversight; supports complex advice and sales activities; and promotes proactive, needs-based product recommendations. The manager uses knowledge of financial products, services, local-market conditions, and banking processes to provide end-to-end advice and help Customers meet their financial goals.

The position also oversees Store operations, compliance, risk management, and process quality; supports lead management and business growth; and develops a high-performing, diverse team. The role may perform daily Store operations such as account maintenance, wire transfers, opening and closing, cash management, and vault management. It is classified as a Loan Originator and Mortgage Loan Originator under applicable federal requirements and requires eligibility for NMLS registration and employment with a covered financial institution.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active NMLS registration upon hire to engage with Customers about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government-agency findings.
• Ability to perform the listed physical activities and meet the stated frequency requirements.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead advice and service colleagues in achieving individual and Store objectives and performance goals.
• Provide day-to-day team leadership and work direction to ensure efficient, personalized service and advice while maintaining compliance with regulatory requirements.
• Coach, observe, and develop colleagues in advice-giving strategies, product knowledge, customer service, and proactive product recommendations.
• Deliver end-to-end financial advice to Customers, provide financial-management information and tools, and offer timely insights and recommendations.
• Handle critical or high-risk issues and determine appropriate resolutions; act as an escalation point for Customer problems and identify ways to prevent recurrence.
• Build and deepen Customer relationships through lead management, referrals, outreach, appointments, and self-generated leads.
• Identify advice opportunities and referrals that contribute to business growth and profitability.
• Participate in community events and promote the TD brand while serving community needs.
• Maintain colleague scheduling to meet Customer demand and compliance requirements.
• Support strong partnerships between colleagues handling day-to-day transactions, platform bankers, and other partners.
• Maintain a professional and inviting Store environment and ensure lobby and frontline areas meet applicable policies and regulatory requirements.
• Lead operational compliance across teller and platform operations and oversee the completion and quality of daily processes and transactions.
• Ensure the Store operates efficiently in accordance with bank policies and procedures and supports successful audits.
• Perform or oversee Store operations such as account maintenance, wire transfers, opening and closing, cash management, and vault management, including monthly vault and drawer audits.
• Develop and lead the Store's Operational Excellence plan; identify and mitigate risk and audit compliance and operational soundness.
• Ensure accurate documentation, due diligence, timely business processes, and appropriate escalation of non-standard or high-risk activities.
• Support and participate in process-improvement opportunities and comply with the Bank Code of Conduct.
• Provide ongoing feedback, performance reviews, coaching, and development; track performance and recognize or address it in a timely manner.
• Support team performance objectives, reinforce TD's shared commitments and policies, and encourage knowledge sharing and effective working relationships.
• Participate in recruitment and selection, promote a diverse and equitable workforce, and support a positive environment for raising business challenges and managing change.
• Act as a brand champion for the business area and the bank.

Benefits

• Base salary and variable compensation or incentive awards, potentially including cash and/or equity awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and an online learning platform.
• Reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager