Assistant Store Manager - Wausau 1214

CNG Holdings, Inc.•Wausau, WI

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, which are part of CNG Holdings, Inc. The role supports the company’s mission and core values while ensuring outstanding customer service and regulatory compliance. The position serves and educates customers about financial products and services, processes transactions, handles cash, and helps resolve customer issues. The role works assigned shifts and may require travel to stores within the assigned district, neighboring districts, and overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation in compliance with company policy; public transportation or transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusivity, transparency, and focus.
Ability to meet the physical demands of the role, including lifting up to 50 pounds, with or without reasonable accommodations.
Ability to travel to all stores within the assigned district; travel to neighboring districts and overnight travel may be required.
Must work assigned shifts as scheduled.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when they cannot be resolved directly.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in compliance with federal regulations, company procedures, and district or region expectations.
Respond professionally and accurately to customers, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from the secure safe to the drawer; and perform other cash-handling tasks, including bank deposits or pick-ups when applicable.
Balance batch receipts with store sales reports at the end of the day and help resolve over/short discrepancies.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance trainings and quarterly I Agree requirements on time.
Perform other duties as assigned.
Travel to stores within the assigned district using a personal vehicle, and potentially travel to neighboring districts or overnight.
Work assigned shifts as scheduled.