Assistant Store Manager

Balsam Brands•Maui, HI, HI

7d•$56,000 - $70,000•Onsite

About The Position

Balsam Brands is seeking an enthusiastic and experienced Assistant Store Manager for its Balsam Hill Studio retail store at Whalers Village in Lahaina, HI. This role involves ensuring customers have a magical experience in an inspired holiday setting. The Assistant Store Manager will collaborate with the Store Manager to foster a positive work environment, ensure customer satisfaction, maximize productivity, and drive sales. Key responsibilities include delivering exceptional customer experiences, driving employee engagement, and leading merchandising and sales strategies. The ideal candidate will have a proven track record in retail success and creating customer-centric shopping experiences.

Requirements

3+ years of retail experience. Experience in specialty, boutique, luxury, gift, home, or visual-led retail preferred.
Strong eye for visual merchandising, store presentation, and detail-oriented execution
Strong communication skills with customers and sales staff
Demonstrated time management, organizational and multi-tasking skills
High ownership of store standards, follow-through, and the small details that shape the customer experience.
Proficiency with iPads, basic computer skills, and basic data entry (data entry very minimal overall). Proficiency with Microsoft Office Suite preferred
Flexibility: willingness to perform other various duties as required
Must be able to work onsite for every shift
May assemble and disassemble Christmas trees and other decorations
May lift and or move items up to forty pounds

Responsibilities

Deliver exceptional customer experiences through personalized service, product expertise, and proactive problem resolution while fostering long-term customer relationships
Lead the sales floor during assigned shifts by modeling effective selling behaviors, coaching associates in real time, and ensuring consistent execution of the customer experience
Support achievement of store sales goals by coaching selling behaviors, monitoring performance trends, and driving results against key performance indicators including sales, conversion, average order value (AOV), and units per transaction (UPT)
Gather customer insights and feedback and communicate observations to store leadership
Coach associates on product knowledge, selling techniques, and customer engagement to support individual and store performance goals
Maintain visual merchandising, promotional displays, replenishment, and overall store presentation in accordance with company standards
Partner with the Store Manager to execute business priorities, drive employee engagement, and support achievement of sales, operational, and customer experience goals
Support operational excellence through inventory accuracy, replenishment activities, cycle counts, shipment processing, and adherence to store policies and procedures.
Assist with inventory management, stock organization, and loss prevention practices to maintain a well-presented and accurate selling environment
Analyze store performance metrics and identify opportunities to improve sales, productivity, customer experience, and operational effectiveness