Assistant Store Manager I

kate spade new york•Somerville, MA

24d•$19 - $38

About The Position

Coach is a global fashion house founded in New York in 1941 and part of Tapestry, a global portfolio of brands. The Assistant Store Manager partners with the Store Manager to drive sales performance, operational excellence, and team development. This role leads by example on the sales floor, delivers exceptional customer experiences, and upholds Coach service standards. The position requires adapting across roles and implementing strategies that support the success of the brand and the employee’s career growth. The Assistant Store Manager supports sales planning and execution, customer service, talent development, omnichannel and digital engagement, store operations, and communication with district and corporate teams. The role includes flexible scheduling to meet business needs, including nights, weekends, peak season, high-traffic retail days, and public holidays. Physical demands include regularly lifting at least 25 pounds, occasionally lifting up to 50 pounds, and climbing, bending, kneeling, and maneuvering through the sales floor and stockroom.

Requirements

At least 1 year of leadership experience in retail or service industries; a combination of education and experience will be considered.
Strong customer focus and ability to thrive in a fast-paced environment.
Proven ability to inspire and motivate teams to exceed performance standards.
Excellent communication, problem-solving, and conflict-resolution skills.
Proficiency in Microsoft Office and retail systems; knowledge of omnichannel services and clienteling strategies.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, and to climb, bend, kneel, and maneuver through the sales floor and stockroom.

Nice To Haves

Luxury or fashion background preferred.

Responsibilities

Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
Create an inclusive, high-energy environment that meets Coach service standards; promptly resolve customer issues and represent the brand in the store and community.
Recruit, onboard, and coach team members; foster a collaborative culture and build a talent pipeline aligned with the brand vision.
Support virtual shopping, clienteling, and customer data acquisition; use social media trends to enhance the customer experience.
Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to support cross-functional projects.