Assistant Store Manager I

kate spade new york•Bloomington, MN

8d•$19 - $38

About The Position

Coach is a global fashion house founded in New York in 1941 and part of the Tapestry portfolio of brands. The Assistant Store Manager partners with the Store Manager to drive sales performance, operational excellence, and team development. The role leads by example on the sales floor, delivering exceptional customer experiences and upholding Coach service standards. Adaptability across roles and the ability to implement effective strategies support the success of the brand and the employee’s career growth. The position supports sales goals through forecasting, planning, category initiatives, KPI monitoring, and strategy adjustments. It helps create an inclusive, high-energy customer environment; recruits, onboards, and coaches employees; supports virtual shopping, clienteling, and customer data acquisition; and oversees store policies, scheduling, payroll, HR processes, loss prevention, visual merchandising, safety, and vendor relationships. The Assistant Store Manager also partners with leadership on market trends and store strategies and shares insights with district and corporate teams. The role requires a flexible schedule that may include nights, weekends, peak busy season, high-traffic retail days, and public holidays. It involves regularly lifting at least 25 pounds and occasionally up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom. Base pay range: $18.50–$38.25.

Requirements

At least 1 year of leadership experience in retail or service industries; a combination of education and experience will be considered.
Strong customer focus and ability to thrive in a fast-paced environment.
Ability to inspire and motivate teams to exceed performance standards.
Excellent communication, problem-solving, and conflict-resolution skills.
Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to regularly lift at least 25 pounds and occasionally up to 50 pounds, climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury or fashion background preferred.

Responsibilities

Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives.
Monitor key performance indicators and adjust strategies as needed.
Create an inclusive, high-energy environment that meets Coach service standards.
Resolve customer issues promptly and represent the brand in the store and community.
Recruit, onboard, and coach team members; foster collaboration and develop a talent pipeline aligned with the brand vision.
Support virtual shopping, clienteling, and customer data acquisition, and use social media trends to enhance customer experience.
Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards.
Maintain store safety and vendor relationships.
Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to support cross-functional projects.