Assistant Store Manager - Penn Mart, New Castle, DE
About The Position
The Assistant Store Manager supports the Store Manager in daily retail store operations, with the goal of maximizing sales and profitability through merchandising execution, expense and inventory management, team training and development, human resources management, and outstanding customer service. The role is responsible for store staff performance and policy compliance, helps manage budgets and shrink, and supports operational, safety, and business standards. The position may involve working across multiple stores in the assigned district. The standard work week does not exceed 40 hours, and a flexible schedule is required, including days, nights, weekends, and holidays.
Requirements
- At least one year of retail management experience.
- Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
- Strong interpersonal skills and demonstrated poise, tact, and diplomacy when handling sensitive and confidential situations.
- Ability to think strategically, plan, and organize effectively.
- Professionalism in all situations.
- Proficient analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
- Results-driven, with critical and creative thinking skills; project management, time management, analytical, and organizational skills.
- Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
- Ability to plan, organize, multitask, and set priorities efficiently while responding proactively to changing demands from multiple sources.
- Ability to execute directives precisely and consistently.
- Working knowledge of Microsoft Office products.
- Willingness to work in multiple stores within the assigned district.
- Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
- Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
- Reliable transportation.
- Willingness to travel by car, plane, or train.
Responsibilities
- Ensure the overall quality and performance of retail store staff.
- Ensure compliance with company policies and procedures.
- Model effective leadership to gain commitment to store goals and training standards.
- Assist with recruiting, selecting, training, and developing store personnel.
- Assist with and provide feedback to the Store Manager on annual performance evaluations for store employees.
- Assist with expense management and develop strategies to help stores perform in accordance with budget.
- Help the Store Manager monitor and identify issues related to store loss or inconsistencies, supporting shrink goals at or below the company plan.
- Monitor and control operational compliance, safety, and business standards.
- Support employee training in suggested selling and merchandising techniques.
- Uphold company customer service standards and provide a friendly environment for customers.
- Assist with accurate and regular merchandise inventory counts.
- Perform other duties as assigned.
Benefits
- Bonus opportunity if guidelines or criteria are met.
- Company 401(k) plan for all roles.
- Medical insurance for full-time roles.
- Dental insurance for full-time roles.
- Vision insurance for full-time roles.
- Company-paid time off for full-time roles.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
