Assistant Store Manager

Dôen•Wilmette, IL

7d•Onsite

About The Position

The Assistant Store Manager will support the Store Manager in leading the sales team, fostering development, implementing training, and assessing employee performance. This role involves creating a positive work environment, delegating responsibilities, and demonstrating advanced knowledge in store operations, including inventory management and visual merchandising. The Assistant Store Manager will also be responsible for delivering a personalized client experience, driving business growth through sales and customer engagement, and managing the client book. Key general duties include maintaining inventory levels, overseeing inventory counts, ensuring the store operates efficiently and within brand standards, processing sales and returns accurately, and adhering to company policies to maintain a safe environment.

Requirements

Minimum 2 years’ experience managing a fashion retail environment, luxury retail preferred.
Must have experience managing a cash drawer, reconciling cash receipts and experience performing all duties associated with end of day closing.
Energetic, confident and adaptable personality with leadership, critical thinking, and problem-solving skills
Strong communication and organizational skills; detail-oriented.
Ability to multi-task in a fast-paced environment, with excellent communication and organization skills.
Ability to prioritize between company and individual challenges.
Ability to work a flexible schedule including holidays and weekends.
Technological competency and computer literacy; experience with NetSuite, Shopify and Gladly desired.

Nice To Haves

luxury retail preferred
experience with NetSuite, Shopify and Gladly desired

Responsibilities

Support the Store Manager in mentoring and leading the sales team, fostering development and implementing training initiatives, and assessing employee performance and productivity.
Interface with the store team in a manner that promotes learning, respect and a positive work environment, while addressing personnel concerns fairly and promptly.
Delegate responsibilities to the sales staff in support of business needs.
Demonstrate advanced knowledge in store operations, including inventory management, visual merchandising, and daily processes, and lead in the absence of the Store Manager.
Collaborate with the Stock Associate to manage inventory and oversee product movement.
Liaise with Retail Coordinators in partnership with the Store Manager.
Operate business profitably and minimize potential for loss.
Support and implement new initiatives in line with business strategy and goals.
Deliver a personalized client experience by leading with extraordinary service on the sales floor, greeting customers in a timely and engaging manner, and providing styling advice that reflects the brands aesthetic using firsthand product knowledge.
Drive business growth and meet sales and productivity goals, as an individual and as part of the store team, by addressing customer needs and preferences.
Manage the client book and effectively train the team in building and maintaining client relationships.
Maintain inventory stock levels on a weekly basis.
Oversee and participate in monthly inventory counts to execute verification processes, as needed.
Support monthly floorset and maintain visual standards on a daily basis, while supporting a visually enticing store and backstock that is neat, clean, and organized.
Perform daily operations and closing procedures including daily paperwork and reconciliation.
Take initiative to ensure the store is maintained within brand standards and guidelines, and always running efficiently.
Process sales and returns through the POS systems with accuracy and efficiency.
Abide by company policies to maintain a safe environment for customers and team.