Assistant Store Manager - Outer Loop, Louisville, KY

DTLR, Inc.•Louisville, KY

2d•Onsite

About The Position

The Assistant Store Manager assists the Store Manager with daily retail store operations to support sales and profitability through merchandising execution, expense and inventory management, team training and development, human resources support, and excellent customer service. The role helps ensure the store team performs effectively, follows company policies and procedures, and meets operational, safety, business, and customer-service standards. The standard work week does not exceed 40 hours. A flexible schedule is required, including days, nights, weekends, and holidays. The position may involve work in multiple stores in the assigned district and travel by car, plane, or train.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Ability to maintain professionalism in all situations.
Proficient analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
Results-driven, with critical and creative thinking skills, project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores within the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
Reliable transportation.
Willingness to travel by car, plane, or train.

Responsibilities

Oversee the quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to build commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager and provide feedback on annual performance evaluations for store employees.
Assist with expense management and develop strategies to help the store perform within budget.
Help monitor and identify loss or inventory inconsistencies and support shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Help ensure customer-service standards are upheld and customers receive outstanding service in a friendly environment.
Assist with accurate and regular merchandise inventory counts.
Perform other duties as assigned.