Assistant Store Manager - North Duke Crossing, Durham, NC

DTLR, Inc.•Durham, NC

5d•Onsite

About The Position

The Assistant Store Manager assists the Store Manager in overseeing the daily operations of a retail store to support sales and profitability. The role includes executing merchandising plans, managing expenses and inventory, training and developing the store team, supporting human resources activities, and delivering outstanding customer service. The Assistant Store Manager is responsible for the quality and performance of store staff, compliance with company policies and operating standards, and supporting the store’s budget and shrink goals. The position may involve working in multiple stores within the assigned district. The standard workweek does not exceed 40 hours, and the schedule is flexible across days, nights, weekends, and holidays.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent English communication skills for working with management, associates, and customers.
Strong interpersonal skills and demonstrated poise, tact, and diplomacy in sensitive or confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Proficient analytical ability to gather and summarize data, solve administrative problems, and prioritize work.
Results-driven approach, critical and creative thinking, project management, time management, analytical ability, and strong organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Reliable transportation and willingness to travel by car, plane, or train.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.

Responsibilities

Support the Store Manager in daily store operations and in achieving sales and profitability goals.
Oversee the quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to gain commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager with employee performance evaluations and provide feedback.
Assist with expense management and develop strategies to help stores perform within budget.
Monitor and identify loss or inventory inconsistencies, supporting achievement of shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support training in suggested selling and merchandising techniques.
Uphold customer service standards and provide a friendly environment for customers.
Assist in completing accurate and regular merchandise inventory counts.
Perform other duties as assigned.