Assistant Store Manager

Carter's • Tilton, NH

25d

About The Position

As an Assistant Store Manager at Carter’s, you will represent the brand to growing families and help customers find products for important moments in their parenting journey. You will support a welcoming and inclusive environment, build product knowledge, and lead the store team in delivering customer service and business results. You will assist the Store Manager with staffing, employee development, store operations, merchandising, and loss prevention. The role requires the ability to lift and move items, remain on your feet for extended periods, and work a schedule that may include days, nights, weekends, holidays, and at least two closing shifts per week.

Requirements

• At least 1 year of retail or related management experience.
• High school diploma or GED.
• Effective, professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficiency with computers and technology, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Nice To Haves

• Positive, solutions-oriented mindset.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers, provide assistance, and explain product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience, and coach others to succeed.
• Analyze business performance and take action to improve results by communicating and driving KPIs with the team.
• Build customer loyalty through company-sponsored programs, including credit.
• Support the Store Manager in recruiting, hiring, training, and developing the store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report task completion and financial results using company tools.
• Partner with the Store Manager on merchandising standards, promotional planning, markdown execution, and product placement.
• Reduce loss through customer service, education, and operational controls.

Benefits

• Health benefits and mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Tuition-free GED or bachelor’s degree opportunities through the Advance You Program, or English-language learning.
• Paid time off and holidays.
• Parental leave and adoption assistance.
• Charitable matching gifts.
• Professional and personal development, including development programs for growth in the current role and beyond.
• Schedules intended to support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED